Customer Service Associate

Customer Service Associate

Bring your customer service, phone, and messaging etiquette skills to provide solutions to customers! Doherty Staffing Solutions is partnering with a consumer healthcare company in Hayward, CA. We are seeking qualified candidates for Customer Service Associate roles. Compensation for these contract opportunities is $20.00 per hour.

What you will do as a Customer Service Associate :

Conduct outbound calls to outreach patients recently discharged from the emergency room

Support inbound calls from patients interested in our program

Assist with scheduling appointments, handling patient questions, and transfer to appropriate departments when applicable

Assist with administrative tasks to support patient care coordination

Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service

Document all conversations electronically on company and / or client systems

Become an expert with companys software solutions, including but not limited to EMR, Slack, and Five9 interactions

What you need to be a Customer Service Associate :

A High School Diploma or GED equivalent

2+ years of experience in healthcare related customer support

Experience working in a telehealth and / or a startup environment (preferred)

Strong computer skills and are able to effectively utilize provided call scripts

Excellent interpersonal, verbal, and written communication skills

A high degree of patience and are detail oriented

Ability to simultaneously speak with patients and document conversations

Ability to work independently and also as an integral part of the patient care team

Ability to follow instructions and standard operating procedures while adhering to standardized productivity goals

Demonstrable customer service skills in interactions with patients, families, and staff in high-volume and stressful situations

Apply today to start enjoying weekly paychecks!

Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional details about the Customer Service Associate role, please contact our recruiting team directly at (320) 763-3121.

Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com / job-seekers / employee-benefits.