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Service Manager
Service ManagerGreenKiss Staffing Solutions, Inc. • Austin, TX, US
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Service Manager

Service Manager

GreenKiss Staffing Solutions, Inc. • Austin, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Service Manager
Austin, TX

$125K - $135K per year depending on experience

Job Responsibilities include but are not limited to:
  • Oversee all service and inspection processes
  • Monitor and report on metrics involving revenue, gross margin, and productivity
  • Develop/implement/continuously improve process to convert installation clients to inspection sales
  • Assist in the growth of alarm/extinguisher/suppression service and inspection business
  • Oversee audits and work instructions improvement process to insure integrity and relevance
  • Seek out opportunities for multi-office service premier or national accounts
  • Coordinate service operations with Premier Accounts to ensure that customer needs are being met
  • Ensure that risk assessment training is delivered to service and inspection employees
  • Develop/augment/update sales pricing program for inspectors and service sales
  • Assist in preparation of service sales budget and resources analysis with CEO
  • Propose ways to leverage technology and process improvement to increase productivity and profitability
  • Travel to other offices for support with premier or national accounts
  • Perform other duties as assigned by executive management or CEO

Expectations:
  • Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
  • Safety First 1. Start each meeting with a Safety Topic
  • 2. Complete Monthly Jobsite Visits/Observations
  • 3. Hold team accountable for all Safety Initiatives
  • 4. Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) Self and Team
  • Communicate effectively and professionally within the department and with internal and external customers
  • Understand and Follow HR and Safety Initiatives and Processes
  • Conduct Weekly Meetings with Team Superintendents, Administration, Sales, Design, etc.
  • 1. Update status on all jobs materials, equipment rentals, subcontractors, intercompany jobs, etc.

  • 2. Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections

  • 3. Confirm required payment terms on open jobs
  • Timely Review and Sign Off on Reports 1. Active, Inactive, Greater than 50% Profitability 2. Liens and Notices
  • Track and Ensure Profitability of Department
  • Oversee Change Order Management
  • Promote and Track Department Growth stretch goal of 20%/year (Remodel, Service, and Inspections);department goals to be discussed annually
  • Support and Ensure Team Adherence to All Company SOPs Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
  • Ensure jobs are set up in the correct department i.E., SC, SR, SS, SD, SI, etc.
  • Ensure Inventory Control measures are in place for department
  • Ensure multiple bids for Material Purchasing optimization
  • Manage Subcontractors and review/approve all subcontractor invoices prior to payment
  • Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
  • Maximize Labor Production and Efficiency while maintaining quality standards
  • Overhead Review semi-annual meetings with leadership
  • Maintain Quality Control in all aspects of the department
  • Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
  • Reduce Turnover and Increase Retention within department
  • Training 1. Input and Development of Training Requirements 2. Commitment to Training at all levels for all team members
  • Reports Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc. Operations Labor/Productivity, Materials Purchasing
  • Sales
  • Administration
  • Teamwork maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
  • Be an Expert on Every Aspect of Your Business/Department

Knowledge:
  • Minimum education of High School Diploma or Equivalent
  • Some secondary education is desirable
  • Must possess intermediate skills in Microsoft Word and Excel software

Work Experience:
  • 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems
  • 5+ years of experience in Business Management
  • 2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales
  • 5+ years of experience in fire sprinkler sales and/or service, preferred
  • Experience with fire alarm and suppression systems, preferred

Skills and Competencies:
  • Self-motivated, ambitious, and interactive
  • Communicative, detail-oriented, and organized
  • Demonstrate positive team work and ability to be a team leader and mentor
  • Excellent communication, training, and planning skills required
  • Sense of pride, integrity, and organizational ability required
  • Must be able to work independently and with others
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Service Manager • Austin, TX, US

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