Scooper - Burlingame $17.43 + avg. $11.19 tips!

Scooper - Burlingame position at Salt & Straw . Compensation : $17.43 hourly + average $11.19 tips.

Who We Are

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever‑evolving menu, offering classic favorites and new, exciting flavors to surprise and delight our guests.

Position Summary

Scoopers at Salt & Straw create happiness through moments of wonder by offering unparalleled guest experiences. They guide guests on taste adventures, sampling and scooping ice cream while narrating the journey to create OMG moments, unlike anything else in the world. Scoopers foster a welcoming environment, embodying kindness, unexpected discovery, and full‑faced attention, which contributes to Salt & Straw's legendary hospitality and its status as a community favorite.

Essential Functions

• Attentively interact with guests throughout their visit with patience, positivity, and effervescence including upon arrival to the shop, while they wait in line, receive their ice cream, and as they check out, ensuring a wholly engaging and memorable experience.
• Maintain a strong understanding of Salt & Straw’s brand, including its unique production techniques, partnerships with special ingredient suppliers, and seasonal and classic flavor profiles enabling Scoopers to educate guests on what makes each flavor distinctive, share stories behind the ingredients, and provide recommendations that enhance the guest experience.
• Scoop the perfect portion for guests in line with shop standards, often working in intervals of 1‑2 hours throughout the shift.
• Accurately process transactions using the POS system, handle cash, and ensure correct change is provided.
• Prepare, label, and store waffle batter; operate the waffle iron to make cones; label and store cones, maintaining a clean, front‑of‑house waffle station.
• Adhere to Salt & Straw's shop, food quality, and safety standards including dishwashing, preparing products according to recipes, cleaning floors and sidewalks, walls, bathrooms, and freezers, maintaining organization, and putting away delivered orders.
• Replenish retail products, restock freezers, paper goods, waffle batter, cones, and other supplies.
• Consolidate ice cream tubs and replenish stock from the walk‑in freezer; temper tubs correctly.
• Accurately pack TPD (Third‑Party Delivery) orders by following company standards and ensuring all items are correctly portioned, packaged, and labeled to maintain quality and guest satisfaction.
• Promptly answer phones, providing excellent service and responding to inquiries about products and services.
• Greet guests, facilitate the flow of the line, answer questions, explain the shop experience options, and promote online ordering and pint purchases.
• Taste / sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member’s personal preference), to be able to better communicate to customers why they might enjoy each flavor.

Qualifications

Knowledge, Skills, Abilities

Benefits & Perks

Food Allergy Warning

This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities.

Equal Employment Opportunity (EEO) Statement

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at people@saltandstraw.com.

Work Authorization and E‑Verify

We participate in E‑Verify to confirm work authorization but do not use this process to pre‑screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws.

Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace.

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