Vocational Floor Coordinator

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Company Summary :

Since 1998, ICES Inc. is a human services company supporting Individuals with cognitive disorders, mental illness, and those on the autistic spectrum. Our caring professionals focus on Individuals’ personal strengths to make the most of valuable community resources while promoting respect and dignity of all. We serve Individuals in private residences, respite facilities, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes.

Job Description :

Our floor coordinator position provides operational oversight of our Vocational Programs including employment, day and / or community integration services for Individuals with developmental disabilities.

Working under the direct supervision of the Vocational Program Manager, the Floor Coordinator is responsible for supporting the management of the Day Program. This includes implementing Individuals' Programs (IPs), conducting staff training, and ensuring staff complete all Therap documentation accurately. The Floor Coordinator will also assist with scheduling, participate in meetings such as IPs and biannual reviews, write reports, and ensure compliance with agency policies and Department of Developmental Services (DDS) guidelines and requirements.

To excel in this role, candidates should possess a strong understanding of the operations within a vocational program and the systems that support it, such as Therap, EVV / Sandata, WebResDay, Relias, and Paycom. Additionally, they should demonstrate proficiency in Microsoft 365 tools, including Outlook, Word, Excel, and SharePoint.

Similar experience working in a Vocational Program and previous experience with supervising and training staff is preferred.

Job Responsibilities :

Day to Day Operations and Program Support :

Monitor daily operations of the program and assist in e nsuring our program meets the vocational, emotional, social, medical, clinical, and physical needs of each Individual utilizing services.

Assign Direct Support Professionals (DSPs) to Individuals, ensuring daily compliance ratio.

Collaborate with staff members to plan or develop programs of events / schedules of activities.

Meet with managers or other administrators to stay informed of changes affecting program operations.

Ensure staff is engaging with Individuals and following Individualized plans. Share any staffing / Individuals concerns with Vocational Managers.

Understand, follow, and enforce all policies and procedures.

Understand and assist with scheduling and attendance, utilizing Paycom and Time Station as directed.

Training :

Participate in personnel processes and assist the Vocational Department in orienting, training, and developing new DSPs as needed.

Provide training to staff and Individuals on all activities, jobs, and job checklist.

Train DSPs in proper operational procedures and explain company policies.

Documentation :

Ensure IP data has been documented in Therap by staff prior to their shift ending.

Work alongside and assist our Training / Support Program Coordinator to ensure staff are trained to record data appropriately.

Send daily reports to managers of any missing data on Therap.

Participate in IP’s and biannual meetings, write reports, and ensure DDS and agency compliance.

Other :

Develop a strong understanding of the workings of each department and team in the company.

Attend mandatory trainings and administrative meetings.

Maintain required ICES Inc. trainings and certifications.

Work direct care and be on the floor as needed.

Competencies / Skills Required :

Leadership Skills

Ability to work independently and as a team member

Multitasking abilities

Initiative / results oriented

Excellent interpersonal and coaching skills

Solid problem-solving abilities

Professionalism

Self-motivator

Excellent verbal and written communication skills

Qualifications

High school diploma or general education degree (GED).

At least one year experience working with Individuals with developmental disabilities in an educational / vocational setting preferred.

Knowledge and experience with Microsoft Office, including Word, Excel, and SharePoint.

Valid driver’s license and safe driving record.

Software proficiency including Microsoft 365, Therap, and Paycom.

Ability to work well under pressure and achieve results in a fast-paced environment