Tech Support / Service Specialist

Are you passionate about technology and possess exceptional people skills? Are you eager to learn and grow in a dynamic role? If so, the Tech Support / Service Specialist position at an Austin-based startup might be the perfect opportunity for you!

This rapidly expanding document management company is looking for a dedicated Tech Support / Service Specialist to join their team as they enter new markets. In this role, you will play a critical part in supporting clients with software installation and usage, working collaboratively with a team to solve technical issues and ensure client satisfaction.

Key Responsibilities :

• Client Software Management : Schedule and coordinate updates, resets, and installations of client software to ensure seamless operation.
• Installation Kick-Off Calls : Conduct kick-off calls with clients to guide them through the installation process and address any initial questions or concerns.
• Problem Solving : Collaborate with clients and internal teams to troubleshoot and resolve technical issues effectively, providing outstanding customer support.
• People Skills :  Excellent interpersonal skills with a positive and energetic approach to client interactions.
• Technical Aptitude :  Strong interest in technology with a willingness to learn and adapt to new software and tools.
• Problem-Solving Abilities :  Proven ability to work as part of a team to identify and resolve technical issues promptly.

Why Apply?