Manager, Account Management (IC)

Account Management Professional

At Aetna Mental Well-Being we are leading the industry in transforming mental well-being to deliver holistic end-to-end solutions that help consumers achieve their best health and be their best selves. We are seeking a highly motivated Account Management professional to support Aetna Mental Well-being and Resources for Living EAP product. The position requires a background in client relationship management, business acumen in managing financial negotiations, and a growth and retention mindset. The primary success metrics for this role will be client retention, customer satisfaction, and profitable growth.

Primary Responsibilities :

Relationship management in building trust and rapport with primarily larger, national-sized clients.

Delivery of superior client service by understanding client needs and business goals, managing expectations, resolving concerns / escalations, and strong negotiating skills.

Leverages a data driven and analytics-based mindset to develop and effectively execute retention, growth and forecasting strategies.

Strong product knowledge of client offerings and awareness of market trends and competitor landscape.

Develops productive and collaborative internal partnerships to create a comprehensive growth and service strategy.

Consistently demonstrates Aetna Mental Wellbeing's value proposition and aligns it to clients defined success metrics and objectives.

Proactively identifies cross-sell opportunities and ensures profitable revenue and growth to Aetna.

Owns the customer lifecycle - from implementation to engagement strategies and contract renewals.

Strong consultative and innovative approach to account management in supporting our clients.

Works cross-functionally to provide voice of customer feedback and process improvement suggestions.

Leads monthly, quarterly and annual performance reviews with a data driven approach to actionable insights and strategy.

Implements, monitors and effectively communicates performance metrics and aligns assigned performance measures with client objectives.

Uses sound judgement and seeks appropriate input from leaders and subject matter experts to inform decision-making.

Engages in stretch assignments to serve on committees and workgroups to benefit our business.

Serves as a mentor for junior colleagues.

Candidate should have demonstrated success in creating innovative solutions, a successful track record in breaking through barriers with a positive attitude, and a strong understanding of data analytics.

Required Qualifications :

Minimum 5 years' client engagement and program success experience.

Background in healthcare industry, preferably Behavioral Health / Employee Assistance Programs (EAP).

Experience in a defined client success / account management role.

Superior written, verbal and interpersonal communication skills.

Track record of effective time-management and prioritization, and effective delegation of deliverables.

Demonstrated success in consultative relationship management with larger, national sized accounts as evidenced by retention and growth.

Leveraging analytics to guide account strategy, monitor performance metrics and KPIs, and proficient use of tools (Salesforce, Tableau, Power BI, or advanced CRM reporting).

Ability to critically think in high-pressure environments to resolve disputes and negotiate successful outcomes.

Demonstrated strength in strategic plan development and execution.

Strong financial acumen and negotiating skills.

Preferred Qualifications :

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook).

Executive presence and strong presentation skills.

Strong attention to detail, with a process and solution-oriented mindset.

Education :

Bachelor of Arts degree or equivalent experience.

Anticipated Weekly Hours :

40

Time Type : Full time

Pay Range :

The typical pay range for this role is : $54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on : 11 / 30 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.