Manager of Underwriting and Risk

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of retail and hospitality through intelligent, technology-driven innovation.

About the Role :

As the Manager of Underwriting and Risk , you will design, lead, and optimize Mad Mobile's underwriting and risk management strategies to enable scalable, compliant growth across our payments and SaaS ecosystem. This role blends strategic foresight, operational discipline, and deep analytical acumen to safeguard business integrity while empowering innovation and customer success.

You will collaborate closely with Finance, Legal, Operations, and Product teams to build a world-class risk framework that balances opportunity with prudence, ensuring Mad Mobile's growth remains sustainable, compliant, and data-driven. This is an opportunity for a proactive, analytical leader who thrives in dynamic, high-growth environments and is passionate about leveraging data, technology, and automation to manage risk intelligently.

Key Responsibilities

• Lead and own all underwriting and risk management programs , ensuring accuracy, compliance, and alignment with company objectives.
• Develop, document, and continuously enhance underwriting models, credit policies, and risk frameworks to support evolving business needs.
• Partner cross-functionally with Finance, Legal, and Operations to design scalable, compliant underwriting strategies.
• Evaluate financial and operational data to identify trends, assess risk exposure, and drive data-informed decisions.
• Implement and oversee automated risk monitoring systems to proactively detect and mitigate emerging risks.
• Present clear, actionable insights to executive leadership and stakeholders through concise reports and dashboards.
• Champion automation and efficiency , using analytics and technology to streamline underwriting and risk review processes.
• Establish and maintain strong compliance practices , including adherence to KYC, AML, PCI, and other payment industry requirements.
• Mentor and develop team members , cultivating a high-performance culture centered on accuracy, accountability, and innovation.

Required Skills & Experience

Preferred Qualifications

Our core values :

Customer - WE believe that our customers deserve the best from us every day.

Accountability - WE take ownership and make things happen.

Teamwork - WE win as a team and have fun doing it.

Innovation - WE innovate, inspire, ignite the future!

Integrity - WE are honest, ethical, and trustworthy.

Mad Mobile Benefits :

We offer a highly competitive benefits package designed to support our employees' health, financial well-being, and future growth.

At Mad Mobile, we are not only building the future of in-store experiences, but we are also investing in building exceptional teams.

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

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