Systems Operations Project Manager

Job Description

Job Description

Systems Operations Project Manager

Location : Onsite at either Menlo Park,New York OR Seattle

Duration : 3+ months

Description :

GOSystems is responsible for the tooling and system needs impacting numerous operational partners within Meta's Global Operations Team. We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners. A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.

Responsibilities :

• Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
• Present and explain proposals, reports and findings to clients.
• Authoring and maintaining technical documentation for system tools, including troubleshooting procedures.
• Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
• Identify opportunities in existing processes to streamline, optimize, and standardize processes
• Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
• Effectively managing, developing, and training the larger team on new processes.
• Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
• Conducting, analyzing, and sharing results from service and operation performance reviews.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Minimum Qualifications :

Education / Experience :