IT Help Desk Technician I

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IT Help Desk Technician I

Job Code

6587

FLSA Status

Non Exempt

Job Family

Information Technology

Job Summary

We are seeking a motivated and customer-oriented individual to join our team as a Help Desk Technician I. As a Help Desk Technician I, you will be the first point of contact for our internal users seeking technical assistance. You will provide support via phone, email, or in-person and will troubleshoot problems to determine the root cause. Additionally, you will assist in the installation, configuration, and maintenance of computer systems, software, and peripherals. The ideal candidate will have excellent communication skills, a strong technical aptitude, and a passion for providing outstanding customer service.

Duties & Responsibilities

Essential Duties & Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues and escalate complex problems to the appropriate team members.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Assist in the deployment of software updates, patches, and upgrades.
• Document and track technical issues and resolutions using our ticketing system.
• Assist in maintaining inventory records of hardware and software assets.
• Collaborate with team members to identify process improvements and enhance overall efficiency.
• Stay current with industry trends and technologies to provide the best possible support to our users.

Education & Experience

Knowledge, Skills & Proficiencies

Physical Requirements

Work Conditions

Work will involve sitting at a desk for extended periods of time in an office / clinic setting

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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