Front Desk Shift Manager - Eldorado (Reno)

Front Desk Supervisor

Starting at $22.00!

Job Summary

Provide supervisory assistance, support and job knowledge to the various front office positions.

Essential Duties and Responsibilities

• Supervise day-to-day activities of the front desk clerks and rack clerks
• Perform pre-shift briefings for all front desk personnel
• Handle any guest complaints / problems
• Assist with group and VIP arrivals / departures
• Review and make recommendations regarding scheduling
• Act as the liaison between the other front office departments regarding requests for service from the hotel guests
• Monitor rooms available and the placement of guests
• Recommend and assist with the implementation of policies and procedures
• Adhere to Payment Card Industry Security Standards (PCI Compliance)
• Maintain established procedures of the front desk
• Monitor clerk overages and shortages
• Train new and existing front desk clerks
• Assist guest services area when required
• Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
• Monitor upsells through LUXE for agents
• Assist with front desk kiosks to make sure they are working correctly
• Ensure area is neat and fully stocked at the end of shift
• Perform periodic reviews and counseling of employees as needed
• Achieve daily maximum occupancy levels
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

Knowledge, Skills, and Abilities

Physical Demands and Work Environment

Guest Service (Internal / External) Standards : Employee is required to meet and deliver our core values, service standards, and family style service.

Performance Requirements : Must have the ability to provide internal / external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading / writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.