Talent.com
Shift Leader
Shift LeaderSprinkles Cupcakes • Burlingame, CA, US
Shift Leader

Shift Leader

Sprinkles Cupcakes • Burlingame, CA, US
23 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

As a Shift Lead, you will contribute to the success of Sprinkles by assisting with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn all things operations within Sprinkles!

Perks of Working with Sprinkles :

  • Benefit options including Heath, Dental, Vision, Life, and 401K
  • Daily Pay option available to associates
  • Sprinkles Associate Card to sprinkle the joy to your family, friends, and community
  • Opportunity to do good – Sprinkles partners with several charities and community organizations
  • Chance to be a part of special memories that happen daily in our bakery
  • Development and growth opportunities

Responsibilities :

  • Act as a company advocate and embody the Sprinkles Culture. You are part of the Management team and the Manager on Duty (MOD) when there is no Manager present.
  • Lead by example and motivate your staff to work with detail and keep a consistent pace through their shifts.
  • Retain and demonstrate proper policies and procedures delivered by trainers and managers with enthusiasm.
  • Host Pre-shift meetings with the team, manage shift expectations, and contribute to the Sprinkles culture and experience.
  • Demonstrate teamwork skills as you rely on and assist fellow coworkers.
  • Read and respond to emails in a timely manner using proper email etiquette.
  • Delegate appropriate duties to your Associates to help the bakery be prepared for opening, fulfilling all orders on time, a health inspection at any time, running a smooth shift throughout the day, and closing / preparing the bakery for the next day.
  • Delegate breaks to Associates
  • Adhere to and hold team accountable to all safety and sanitation guidelines to maintain a clean and safe work environment.
  • Ensure bakery environment and all equipment is in good working order; report any issues to management, follow up on resolutions, and communicate to the team.
  • Assist with and delegate all cleaning duties as needed and on checklists.
  • Deliver exceptional guest service within the standards of management and Sprinkles policies – Be a brand ambassador and a role model to your team.
  • Manage guest experiences to ensure they meet the Sprinkles hospitality standards, including monitoring Associate interactions and providing coaching and feedback in the moment, answering emails, or collecting details on recent experiences as shared via phone or email.
  • Respond to Guests’ special requests, compliments, complaints, or issues by facing them head on, in person, with concern and enthusiasm. Use your judgement to resolve all issues in the moment, if possible, or bring it to the attention of GM / Manager.
  • Constantly provide feedback to the team with both praise and coaching on opportunities in the moment.
  • Conduct cupcake counts and communicate the appropriate quantities, priorities, and expectations to your kitchen staff regarding baking and frosting enough cupcakes throughout the day.
  • Monitor efficiencies using timers, worksheets, and continuous follow up.
  • Complete the Manager checklists daily.
  • Serve as a product expert to Guests and Team.
  • Validate that every food item is made correctly and meets the Sprinkles Standards for flavor, consistency, size, and appearance, and is stored properly with correct rotation.
  • Communicate closely with other management team members on any issues, projects, improvements, changes, etc.
  • Call extra Associates in or send Associates home early based on schedule and workload for the day, being mindful of labor goals.
  • Able to fulfill all the responsibilities of a baker, froster, production, or FOH Associate to assist throughout the shift where needed.
  • Assist managers with further tasks as requested, such as conducting inventory and record keeping
  • Attend manager meetings twice a month.
  • Work closely with Management on staffing and scheduling.
  • Ensure team reports to work on time, in uniform, and with a positive attitude and clear communication.
  • Work together with Trainers and Management to ensure all training is occurring properly and on time, including training follow up with new trainees.
  • Accept and prepare deliveries.
  • Manage production, bake & frost counts, and waste
  • Use proper credit card, and cash handling procedures including counting money, cash drops, deposits, and any other monetary duties where applicable.
  • Report to work as scheduled and fulfill requirements for duration of shift.

    • Requirements :

  • A passion and love of the Sprinkles product, brand, and experience.
  • A minimum of 1 year of experience in a shift management position or management position in a restaurant or within hospitality.
  • Ability to work a varying schedule including some weekends and holidays.
  • Ability to communicate in writing and verbally while understanding and following written and verbal instructions from management.
  • Can work well under pressure while maintaining a consistent pace throughout your shift.
  • Ability to be on your feet for hours at a time.
  • Can lift at least 50 pounds which can include carrying cupcake trays, cupcake batter / frosting, and bags of boxed purchases.
  • Sprinkles is a Equal Opportunity Employer
    • Create a job alert for this search

    Shift Leader • Burlingame, CA, US

    Related jobs
    Shift Leader

    Shift Leader

    Panda Restaurant Group • San Jose, CA, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Shift Lead

    Shift Lead

    Jimmy John's • Walnut Creek, CA, US
    Full-time
    Jimmy John's Store Operations Assistant.This job contributes to Jimmy John's success by assisting the General Manager in executing store operations during scheduled shifts.This job requires the abi...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    TSMG • San Francisco, CA, US
    Full-time
    The Shift Lead is responsible for organizing shift schedules, ensuring shift adherence, tracking operator attendance, ensuring availability of staff and assigning missions to operators with a view ...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • San Rafael, CA, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Habit Burger & Grill • Walnut Creek, CA, US
    Full-time
    Join the team that’s all about flavor, energy, and opportunity at Habit Burger & Grill!.Are you a natural leader with a passion for people and a hunger to grow your career? If you’re ready to bring...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Our Team • San Mateo, CA, US
    Full-time
    Quick Apply
    As the Shift Leader, you are responsible to improve Guest satisfaction through financial controls, operations, the direction of Team Members, and compliance within the scope of an assigned shift.Th...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Insomnia Cookies • San Jose, CA, United States
    Part-time
    You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, su...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader - Urgently Hiring

    Shift Leader - Urgently Hiring

    Applebee's • Fremont, CA, US
    Full-time +1
    Applebee's - Farwell Drive is looking for enthusiastic individuals to join our team in Fremont, CA as full time or part time Shift Leaders. If you like working in a fast paced, fun environment and y...Show more
    Last updated: 5 days ago • Promoted
    Shift Lead

    Shift Lead

    Jamba • Mountain View, CA, US
    Part-time
    A Shift Lead is responsible for supporting the overall shift operations, sales performance, and execution of brand excellence in a store. Shift Leads typically support a staff of 1 to 8 team members...Show more
    Last updated: 30+ days ago • Promoted
    EIS NOC : Shift Lead

    EIS NOC : Shift Lead

    Experis • Menlo Park, CA, United States
    Full-time
    Our client, a leading organization in the telecommunications and network operations sector, is seeking a EIS NOC : Shift Lead to join their team. As a EIS NOC : Shift Lead, you will be part of the Net...Show more
    Last updated: 2 days ago • Promoted
    Shift Manager

    Shift Manager

    McDonald's • Fremont, CA, US
    Full-time
    I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow. The Job for Me Get a job that inspires your best and moves you forwar...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Berkeley, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 5 hours ago • Promoted • New!
    Shift Lead

    Shift Lead

    California Staffing • Pittsburg, CA, US
    Full-time
    Job Description : Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for...Show more
    Last updated: 4 days ago • Promoted
    Restaurant Shift Leader

    Restaurant Shift Leader

    sweetgreen • Atherton, CA, United States
    Full-time +1
    A Healthier Future Starts With You!.Every great team is led by a great leader.As a Shift Leader, youll support daily restaurant operations and bring our mission to life, building healthier communit...Show more
    Last updated: 1 day ago • Promoted
    Shift Manager

    Shift Manager

    TradeJobsWorkforce • 94103 San Francisco, CA, US
    Full-time
    We are looking for seasoned Shift Supervisor / Assistant Manager candidates who can bring their previous experience and add value to our growing brand. As we are a growing start-up company, there will...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Dunkin' • San Jose, CA, US
    Full-time
    We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great ...Show more
    Last updated: 30+ days ago • Promoted
    PT Shift Lead

    PT Shift Lead

    Laderach USA • Palo Alto, California, United States
    Part-time
    Quick Apply
    High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for.Founded in 1962, the family business now employs over 2500 people from more than 80 countries across ...Show more
    Last updated: 30+ days ago
    Shift Lead

    Shift Lead

    Taco Bell • San Jose, CA, US
    Full-time
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage a...Show more
    Last updated: 30+ days ago • Promoted