Credit / Collections Supervisor

Job Description

Job Description

Are you a strategic and hands-on leader with a passion for optimizing credit and collections operations? A well-established, multi-state organization is seeking a skilled Credits & Collections Supervisor to lead a high-performing team and drive financial performance through effective credit risk management and collections strategy.

• ???? Position Overview

This role is ideal for a resilient and analytical professional who thrives in a fast-paced, acquisition-driven environment. The selected candidate will oversee daily collections operations, manage credit policies, and ensure compliance with internal controls and industry regulations. This is a high-visibility role with direct impact on cash flow and financial health.

Lead and mentor a team of collections professionals, ensuring alignment with performance metrics and service standards.

Oversee credit and collections processes, including escalations, aging reports, and bad debt reserves.

Collaborate with cross-functional teams including finance, sales, and operations to support business continuity and customer satisfaction.

Manage lien processes, credit approvals, and third-party collections within established thresholds.

Utilize data analytics to refine collection strategies and support continuous improvement initiatives.

Play a key role in ERP migrations, acquisition integrations, and system upgrades.

Ensure adherence to internal policies, compliance standards, and risk mitigation protocols.

✅ Qualifications

Associate degree required; Bachelor’s degree preferred.

Minimum of 7 years of progressive experience in credit and collections, with at least 5 years in a supervisory role.

Background in HVAC, construction, or related industries is highly desirable.

Proficiency in ERP systems (F&O preferred), Microsoft Excel (including Pivot Tables and Macros), and case management tools.

Strong communication, leadership, and analytical skills.

Experience navigating change, including acquisitions and system transitions.

Pay Details : $95,000.00 to $110,000.00 per year

Search managed by : Amanda Sims

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.