Werkstudent / Junior Commercial Manager

Junior Commercial Manager

Element develops a secure, sovereign and interoperable communications platform, devised primarily for government, defence and public sector organisations.

We are a for-profit company that is committed to open source. We build Element on top of an open protocol called Matrix, which was created by the same team that leads Element. Matrix is a not-for-profit open source project.

Element works closely with BWI on the BwMessenger for the German Armed Forces, NATO, the United Nations, Gematik on TI-Messenger for the German healthcare industry, and Germany's Federal Ministry of the Interior and Home Affairs and Dataport on the development of a sovereign workplace for public administration.

We build things for everyone, and we know we can't succeed without a diverse team. Our hiring process is crafted to be respectful and give candidates the best chance to show us what you can do. If we ever fall down on this, please let us know.

We are seeking a motivated and detail-oriented Junior Commercial Manager to assist our Account Executives and Solution Architects in managing the day to day operations of the commercial process. This role is essential in ensuring smooth running of the process of selling, customer onboarding as well as hand-over between pre- and post-sales stages, contributing to customer satisfaction and retention.

This role will be both internal and external facing, requiring excellent communication skills and strong organisation. Beyond the customer facing team (Account Executives, Solutions Architects, Account Managers) you will work closely with Revenue Operations, Legal and Finance.

Responsibilities

• Contracting Process : Drive and coordinate the contracting process by putting together the right documentation, tracking pending actions, document versions, signatures and ensure good communication between all parties
• Record keeping and reporting : Ensure an accurate record keeping of a deal's documentation and customer interactions in Salesforce
• Process optimisation : Work with Revenue Operations, Legal and Finance to help improve the process, ensuring data integrity and process optimization
• Customer Relationship Coordination : Support the Commercial team with the logistics of the customer relationship, e.g. schedule meetings, manage action points, share requested material, etc.
• Translations : Support legal teams with translations (using tools like Deepl) to avoid misunderstandings
• Customer Onboarding Process : Helping new customers with onboarding processes and ensuring they have all necessary materials and information to start successfully.

Depending on bandwidth other responsibilities may include :