Fiber Technician

Job Description

Job Description

As an I&R Fiber Technician with PRIME FiBER, you will play a crucial role in managing and executing residential fiber optic installations and trouble calls. The primary responsibilities will include installation, testing, and troubleshooting of fiber optic systems to ensure optimal connectivity for residential customers.

Duties :

• Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.
• Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.
• Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers’ homes and Outside plant.
• Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.
• Provide field support for OSP network, maintenance, and troubleshooting.
• Supports with customer escalations including Advanced installations, troubleshooting and damage claims.
• Provide on-site support for commissioning network equipment, troubleshooting / clearing alarms, and resolving transport connectivity issues
• Shared after hours and weekend on-call shifts required
• Other duties as assigned.

Qualifications

Work Environment

Benefits

We are leaders.   We embrace leadership qualities at every level. We are owners .  No problem is too big, too small or outside of our scope.  We act on behalf of the entire company, beyond just their own team. We never say, “that’s not my job”. We seek excellence.   We have relentlessly high standards. We believe how you do something is how you do everything. We always choose optimism, especially when things are tough.

We are doers.    We are doers not talkers. We act with urgency to test and iterate quickly​. We have a bias for action.   Speed matters in business. We take calculated risks and lean forward. We don’t shy away from taking action, even when it is uncomfortable or exhausting​. We are scrappy.   We look to accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense.​

We are learners .   We constantly ask questions and rethink our assumptions. We get 1% better every day .  Our goal isn’t perfection; it’s constant and never-ending improvement. We look for opportunities and invite regular feedback as we see it as a gift that we can grow from. We are customer-obsessed, not competitor focused.  We focus on our customers and our performance. We stay connected to the people we serve and learn from them.  We are one team.    We need every voice to achieve our ambitious goals. We are one team, one fight.  We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, non-blame culture. ​

We communicate candidly and clearly.  Clear communication starts with preparation. We respect our team members' time and ensure we come prepared for each meeting or discussion

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.