Technical Project Specialist

Job Description

No Agencies or CTC candidates.

Qualifications :

Information Resources Network Operations Center seeks an energetic and highly motivated individual to join its Technology Support group as a Project Specialist.

• Relevant experience include : Professional experience in Desktop Support, LAN / WAN network support, applications development and software / hardware troubleshooting.
• Experience in troubleshooting and support of the latest technologies relative to desktop and remote computing, WiFi and wireless computing, mobile field / laptop devices as well as handheld devices and remote access tools.
• Familiarity with newest technologies regarding collaboration and workflow tools, i.e., Share Point and InfoPath, is preferred.
• Requires understanding of the various organizations’ business functions in order to assign and ensure the completion of technical support / projects.
• Maintains a thorough working knowledge of all corporate standard computer software required by the Corporation (i.e., Windows 7 or higher, Microsoft Office 2010 or higher, SCCM, Computer Cost Central, Service Manager).
• Should have excellent skills in : troubleshooting and problem resolution; interacting with customers in person and on the telephone; verbal and written communications; and root cause analysis.
• Must possess strong interpersonal and communication skills, focusing on leading others in bringing about change.
• Must possess strong oral and written communication skills and interpersonal skills, and the ability to interact with all levels of management.
• The selected candidate must have a Bachelor's Degree preferably in Computer Science with a minimum of five years relevant experience or an Associate’s Degree preferably in Computer Science with a minimum of seven years of relevant experience or a High School Diploma with a minimum of nine years relevant experience.

Physical Requirements :