Solution Architect ITOM (US)

Location : Remote (Global)

Department : Solutions / Delivery

Reports To : Director of Solution Architecture

About NewRocket

NewRocket is the AI-first Elite ServiceNow Partner that helps enterprises activate real value on the Now Platform. We combine deep industry expertise human-centered design and enterprise-grade AI to deliver intelligent workflows that power transformation at scale. Our mission is to go beyond workflowscreating experiences where employees flourish customers thrive and businesses accelerate.

About the Role

We are seeking an ITOM Solution Architect to design and guide enterprise implementations of the ServiceNow IT Operations Management suite. This role is ideal for someone who combines technical mastery with business acumen thrives on solving complex operational challenges and can translate client vision into scalable maintainable and value-driven platform solutions.

As the ITOM Solution Architect youll partner with client stakeholders delivery teams and technical leads to design implement and optimize ITOM capabilities that connect infrastructure automate operations and unlock AI-powered visibility across the enterprise.

What Youll Do

• Lead the design and architecture of ServiceNow ITOM solutions (Discovery Service Mapping Event Management Cloud Insights Health Log Analytics and CMDB).
• Translate business and technical requirements into solution architectures and implementation roadmaps aligned with customer objectives.
• Serve as the technical authority across ITOM engagements ensuring quality scalability and adherence to platform best practices.
• Collaborate with NewRockets Delivery AI and ITAM teams to create integrated end-to-end digital operations solutions.
• Conduct technical workshops and stakeholder sessions to define integration needs infrastructure dependencies and success metrics.
• Develop architectural diagrams data flow maps and deployment frameworks that enable consistency and reuse across projects.
• Host advisory and design sessions for CSDM and CMDB modeling to ensure high data fidelity.
• Guide teams through complex troubleshooting performance optimization and solution validation.
• Contribute to pre-sales proposals and solution demonstrations as a subject-matter expert.
• Stay current on ServiceNow and AI-driven observability innovations to evolve NewRockets solution offerings.

What You Bring

Why NewRocket

Key Skills

Business Process,VMware,Cloud,HTML5,Windows,Project managements,AWS,Infrastructure,Web Services,JQuery,Java,Computer Engineering,Solutions design,Technical Solutions,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1