Front Desk Agent

Job Description

Job Description

Front Desk Agent

We're seeking a Hotel Front Desk Agent to be the initial touch point for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience.

Responsibilities

Complete all check-in and check-out procedures

Oversee all reservations, including online and phone

Complete room payments and verify identification

Inform customers about payment methods and verify their credit card data

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond swiftly to any guest concerns in a professional manner

Respond to clients’ complaints in a timely and professional manner

Collaborate with the housekeeping team and assist the department when needed

Up-sell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Perform other duties as directed and assigned

Skills

Excellent communication skills (verbal and written)

Strong interpersonal skills

Ability to multitask and prioritize tasks effectively

Proficiency in using office equipment (e.g., phone systems, printers, scanners)

Knowledge of office management software

Customer service-oriented mindset

Attention to detail and accuracy

Ability to handle difficult situations with patience and professionalism

Requirements

Previous hotel / front desk agent experience is preferred

Customer service attitude

Must be able to convey information and ideas clearly, both oral and written.

Must work well in stressful, high-pressure situations.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Willingness to work at peak hours, which may include evenings, holidays, and weekends.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Excellent phone etiquette and communication skills

Strong guest relations skills with the ability to provide personalized service

Bilingual proficiency is a plus

Benefits : Competitive pay

Flexible scheduling

Employee discounts

Opportunities for advancement

Health Insurance

PTO

Vision & Dental