Account Manager Leader

Job Description

Account Manager Leader

HBI Ion Labs, part of the Ourvita Group, is a U.S. leader in the contract development and manufacturing of innovative dietary supplements. From advanced cap-in-cap and liquid capsules to powders, gummies, and tablets, we bring ideas to life with precision and excellence. We are currently seeking a skilled and experienced Account Manager Leader to join our team.

The Account Manager Leader will oversee key customer relationships and lead a team of account managers. This role is responsible for driving strategic growth, ensuring exceptional client service, and aligning cross-functional teams to deliver high-quality products.

Your responsibilities will include :

• Lead, mentor, and develop a team of account managers to achieve performance goals. Set clear objectives, KPIs, and development plans for team members.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Serve as the primary contact for accounts, managing relationships including regular communication to understand current and future business.
• Build and strengthen customer relationships to achieve long-term partnerships at all organizational levels.
• Responsible for customers’ Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders.
• Ensure team develops and executes account plans to achieve sales targets by identifying opportunities to increase and cross-sell.
• Work with our sister companies to cross sell to common existing customers.
• Collaborate with internal teams (R&D, operations, procurement, quality assurance) to ensure timely and accurate delivery of products.
• Guide team for AM activities in successfully launching customer’s products within timelines.
• Overall responsibility for customer pricing, while through development and contract renewals.
• Responsible for strategic planning, budgeting, and forecasting for our existing customers.
• Maintain accurate customer records, keeping track of any contract updates and renewals.
• Utilize market data to gain insights, competitive advantages, and identify white space to expand sales within existing customers.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Utilize Project Management tools to onboard customers, sponsor projects and serve as key contact.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Other Duties and Responsibilities :

Understand and adhere to Good Manufacturing Practices.

Safety Protocol :

Supervisory Responsibilities :

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.

Qualifications :

Skills Required :

At HBI Ion Labs, we are committed to providing our employees with a supportive and engaging work environment that fosters growth and development. We offer competitive market pay, annual bonus, and a benefits package including :

If you are a motivated and skilled Account Manager Leader with a passion for excellence, we encourage you to apply today and join our dynamic team at HBI Ion Labs.