Customer Service Representative (CSR)

Job Description

Job Description

Description : URGENTLY HIRING

Sales Development Representative

Inside Sales Representative

About Us : Welcome to Tacheny Exteriors, where we've provided quality roofing, siding, and exterior solutions for over 100 years. With a strong presence across Minnesota and Arizona, we're excited to expand our team and find a passionate individual to help elevate our brand and drive engagement. Join us and be part of a team where construction is in our blood and excellence is our tradition!

Position Overview : Our marketing team seeks an friendly and detail-orientated Customer Service Specialist to assist the sales team with generating, qualifying and managing leads. In this role, you’ll deliver a positive first experience for customers, providing helpful solutions and resources for their home exterior needs.

Job Description Not a Match? At Tacheny Exteriors, we believe that the right person will always have a seat at our table. Even if the job description isn't an exact match, we encourage you to apply!

Key Responsibilities :

• Client Relations & Customer Support | Serve as the first contact for customers, delivering a welcoming and professional experience that leaves a positive impression.
• Inbound Call Assistance | Manage incoming calls by providing solutions, answering inquiries, and promptly directing callers to the appropriate team members for a smooth customer experience.
• Lead Qualification | Evaluate incoming calls to determine their potential and fit for our services and sales team by following our internal guidelines and scripts.
• Appointment Scheduling | Coordinate and confirm appointments between clients and sales representatives, ensuring clear communication and productive meetings.
• Lead Engagement | Follow up with leads to gather additional information, address questions, and guide them toward the next steps in their decision-making process.
• Client Interest Renewal | Reconnect with past leads to spark renewed interest, collect valuable feedback, and identify new opportunities for future engagement.
• Cross-Department Collaboration | Collaborate closely with team members across departments—including Project Consultants, Site Supervisors, and others—to gather content, streamline service requests, improve customer experiences, and develop marketing materials as needed.
• Other Tasks As Needed

Compensation :

Hours of Work : Onsite

8 AM -4 : 30 PM M-F onsite (will require OT on an offsite, on-call basis evenings and weekends, as needed)

Benefits :

This position will report to the Branch Manager.

Requirements : Qualifications

All offers of employment are contingent on a background check.