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Support Services Navigator

Support Services Navigator

Action for Boston Community DevelopmentWoburn, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Support Services Navigator helps clients identify and access needed social services, coordinating closely with Career Advisors to support educational and job-related goals. They maintain case files and refer clients to appropriate public or community-based agencies for direct assistance.

Key Responsibilities

  • Provide educational and personal counseling to participants in order to establish educational and occupational goals and suitability as well as identify skill development necessary to secure desired program’s outcomes.
  • Provide one-on-one case management, assessment and coaching to participant caseload.
  • Provide supportive counseling to ensure adequate program attendance and to resolve any discipline or communication problems between student and staff.
  • Take the lead responsibility to ensure that information concerning the program and recruitment and outreach of prospective students is carried out in all neighborhoods and all groups of eligible students.
  • Utilize participants’ engagement in program to identify to identify supportive service needs, provide related counseling as required, and make appropriate referrals.
  • Lead and / or assist new participants in job training or educational programs to which assigned, and assist them in their successful participation.
  • Conduct weekly support workshops for the diverse population of Program participants.
  • Maintain counseling records, record related assessment data, and Individual Service Strategies.
  • Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

  • A minimum of a high school diploma / GED or equivalent, 1-3 years of relevant experience and some college coursework or professional certification required.
  • A Bachelor's degree in education, social work, human services, social science or related field is preferred.
  • Demonstrated knowledge of working with a diverse customer base, knowledge of Boston’s neighborhoods, and familiarity with local childcare business.
  • Excellent interpersonal and communication skills, as well as strong planning and time management skills.
  • Flexibility, initiative, and ability to work in a team required.
  • Ability to deal sensitively and effectively with individuals of diverse socio-economic and cultural backgrounds.

    • Why Work Here

  • Make a Difference : Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment : ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning : We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits : At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact : Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie : Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
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    Navigator • Woburn, MA, US