Customer Service Rep-FT - Milton

Customer Service Representative

Equal opportunity employer. Serves as a primary transactional contact with customers. Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Identifies and acts on referral opportunities for new products by recognizing customer needs. Maintains an acceptable record in daily balancing of working cash supply.

Essential functions include consistently executing City's phone and teller service standards to provide excellent customer service, displaying a positive and professional attitude at all times, accurately processing routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers, and loan payments, maintaining and balancing a working cash supply, maintaining an up-to-date knowledge of bank products and making referrals to other departments appropriately, looking for opportunities to suggest bank products, completing all training within predetermined time limits, adhering to all bank regulatory, audit, and compliance policies and procedures, and maintaining an accurate balancing record in accordance with teller performance policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Position requirements include a high school diploma or equivalent, 1-2 years of customer service experience, retail sales experience required with cross-selling experience preferred, professional dress and demeanor, personal computer proficiency, and cash handling experience preferred. The employee may sit to perform work; however, there may be some standing, walking, bending, and lifting 5-10 lbs. Work is generally performed indoors in environmentally-controlled conditions.

Critical skills / expertise include excellent customer service and sales skills, excellent oral communication and listening skills, and knowledge of (or ability to learn) the bank's operations, policies, and procedures.