Customer Service Representative

Customer Service Representative

Apoyo Financiero is a fast-growing specialty lender serving underbanked communities across California. We have served over 30,000 clients, funded more than $300 million in loans, and operate through 26+ offices with 140+ employees.

Our mission is to improve the lives of our clients, employees, and the communities we serve by providing access to fair credit and a pathway into the formal financial economy.

Our success is driven by our people. We are committed to fostering professional growth through training, clear internal career pathways, and opportunities for advancement. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members. Apoyo Financiero operates within one of the most highly regulated financial and labor environments in the United StatesCalifornia. We are subject to oversight by federal and state regulatory agencies, including the California Department of Financial Protection and Innovation (DFPI), reinforcing our commitment to transparency, accountability, and responsible business practices. We are also a certified Community Development Financial Institution (CDFI)one of only 117 CDFIs in Californiaa designation that recognizes our commitment to responsibly serving the underbanked Hispanic community through fair, transparent, and ethical lending practices. In addition, we maintain strong Wage and Hour compliance standards, supported by company-wide training, clear timekeeping practices, and ongoing education aligned with California labor regulations. We believe fair pay and respect for employees' time are fundamental to a healthy and respectful workplace. Employees at Apoyo Financiero can expect a professional environment built on integrity, accountability, teamwork, and respectwhere doing things the right way is part of who we are.

The opportunity: We are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we'll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter and able to build rapport, we'd love to hear from you.

This is not a remote offer position.

Key responsibilities for this position:

• Collections Management: Managing daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting: Executing renewal campaigns, managing leads, and scheduling appointments with clients.
• Customer Service: Utilizing active listening to identify client needs and deliver effective solutions.
• Administration and Operations: Supporting log control, maintaining office order, and performing general administrative tasks.

The ideal candidate must demonstrate exceptional attendance and punctuality, a proactive attitude, and the ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork.

Qualifications

General requirements (Our ideal candidate):

• Experience in sales and collections preferred. Minimum 1 year of customer service experience, (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer grievances.
• Strong phone presence and experience dialing multiple calls per day (50 calls daily minimum)
• Bilingual (English/Spanish).
• Numeric data skills and accuracy with computer (typing speed 40 wpm minimum, use of word, excel).
• Self-motivated and a strong desire for professional growth.
• Open to receive constant feedback and willing to become an expert on credit business.
• High School diploma or College preferred.

Benefits:

• The base hourly rate for this position is $19.00 - $20.00.
• The hourly range is specific to the location of this job posting, and according to education level and experience level.
• Medical benefits.
• 401(K) Retirement plan.
• Generous PTO including paid holidays, paid sick days, paid bereavement days for direct family members, and paid vacation days.
• An inspiring career path that will benefit you, your family, and your community.
• Growth and training career opportunities into leadership roles.
• $350 Employee Referral Bonus.

Position:

• Non Exempt Positions.
• Two days off per week including Sundays.
• This is not a remote position offer.

We are an Equal Opportunity Employer. Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.