Customer Support Specialist

Job Description

Job Description

We are seeking a dedicated Customer Support Specialist to join our dynamic team in Tampa, FL. This role is ideal for individuals who are detail-oriented, highly communicative, and passionate about helping clients resolve inquiries with professionalism and accuracy. You will serve as a reliable point of contact, ensuring each interaction reflects Captura Hall’s commitment to exceptional service.

Responsibilities

Provide timely and accurate support to customers through various communication channels

Manage, track, and resolve customer inquiries with a solutions-driven approach

Maintain organized records of client interactions and follow-up actions

Collaborate with internal teams to escalate issues and deliver effective resolutions

Ensure all customer communications reflect Captura Hall’s standards of quality and professionalism

Identify opportunities to improve processes and enhance the customer experience

Qualifications : Qualifications

Qualifications

Strong communication and interpersonal skills

Exceptional organizational and multitasking abilities

Ability to problem-solve and remain composed under pressure

High level of professionalism, integrity, and customer service mindset

Ability to work independently and collaborate with a team

Proficiency in basic computer systems and office tools

Additional Information

Benefits

Competitive annual salary of $57,000 – $61,000

Opportunities for professional growth and internal development

Supportive team environment and structured onboarding

Skill-building and continuous learning opportunities

Stable and rewarding full-time position