Engagement Manager

About the Opportunity

As an Engagement Manager on Contentful’s Professional Services team, you will partner with our most strategic enterprise customers to drive successful adoption and measurable business outcomes. While this role sits within Professional Services, it plays a cross‑functional leadership role across the entire Customer Experience (CX) organization, representing all CX services — including Professional Services, Learning Services, and Support offerings — in collaboration with Sales and Customer Success.

You will own the end‑to‑end engagement lifecycle, from pre‑sales strategy and scoping through successful delivery and expansion. This role blends strategic account leadership, services sales accountability, and organizational influence, making it ideal for an experienced services leader ready to drive both customer and internal impact.

Business & Go-to-Market Leadership

Partner with regional Sales and CX leadership to attach the full CX Services portfolio to strategic opportunities.

Own and forecast CX Services pipeline and bookings across assigned enterprise accounts, ensuring accurate visibility and predictability.

Engage early in sales cycles to shape value‑based solutions aligned to customer outcomes and business drivers.

Define and refine services offerings, pricing, and value articulation in partnership with Product, Sales, and GTM teams.

Act as a champion for CX Services internally, helping scale services‑led selling motions across Sales and Customer Success.

Strategic Account Leadership

Serve as the primary services leader for top‑tier enterprise accounts, orchestrating services strategy across PS, Learning Services, and partner‑delivered workstreams.

Lead executive alignment, governance, and internal steering committees to ensure ongoing value realization and adoption success.

Build trusted relationships with CxOs, business owners, and technical stakeholders, aligning service delivery to measurable business outcomes.

Identify opportunities for expansion, renewal, and long‑term growth within assigned strategic accounts.

Represent Contentful’s CX value proposition and connect technical success to customer business impact.

Engagement & Delivery Oversight

Lead complex, multi‑phase engagements through scoping, contracting, delivery, and close‑out with clear accountability for success metrics.

Manage engagement risk, dependencies, change controls, and escalation paths.

Partner with Delivery Managers and Architects to ensure successful, high‑quality delivery.

Monitor portfolio health — including margin, utilization, and customer satisfaction — to ensure commercial and operational success.

Required Experience and Skills

4+ years of experience in Professional Services, Sales, or Customer Success roles within a SaaS or digital transformation environment.

Proven track record of driving customer growth, engaging with services and influencing enterprise sales opportunities.

Experience managing strategic enterprise accounts and navigating complex, multi‑stakeholder organizations.

Strong financial acumen — forecasting, utilization, and P&L awareness.

Excellent executive communication and negotiation skills, with the ability to influence at all levels.

Technical fluency across SaaS, API‑first platforms, integrations, and digital experience ecosystems.

Ability to lead through influence in matrixed, global organizations.

Preferred / Nice To Have

Experience representing a multi‑disciplinary CX services portfolio.

Background in headless CMS, DXP, or content platform ecosystems.

Experience shaping or scaling an Engagement Management or Delivery function in a high‑growth SaaS company.

Certifications in project or program management (PMP, Agile, Scrum Master).

Experience mentoring or coaching cross‑functional delivery teams.

Working Environment & Expectations

Collaborate cross‑functionally with Sales, Product, Customer Success, and Partner teams to ensure cohesive customer engagement.

Operate in a high‑growth, customer‑centric environment that values autonomy, ownership, and continuous improvement.

Willingness to travel 25–40% (region dependent).

Compensation and Benefits

Salary Range : $140,000 - $190,000

Equity awards as part of Contentful’s variable compensation plans.

Salary includes consideration for internal equity, market data, and individual experience.

Full‑time employees receive Stock Options.

Comprehensive health care covering 100% of monthly premiums for employees and 85% for dependents.

Fertility and family building benefits, including a lifetime reimbursable wallet.

Paid time off : vacation, sick days, compassion days, education days, volunteer days.

Company paid parental leave.

Annual well‑being stipend.

Monthly communication stipend and phone hardware upgrade reimbursement.

New hire office equipment stipend (hybrid or distributed).

Location & Travel

This role will be conducted in a state in which Contentful is currently registered to do business.

Equal Employment Opportunity

Contentful is an equal opportunity employer and all qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, or disability. We invite applicants to apply and join us.

Note : Please be aware of scammers who may fraudulently allege to be from Contentful. If you suspect fraud, report it to local authorities and to security‑esk@contentful.com.

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