Service Level Management and Availability Management (SRE)SBS Corp • NJ, United States
Service Level Management and Availability Management (SRE)
SBS Corp • NJ, United States
1 day ago
Job type
- Full-time
- Quick Apply
Job descriptionBachelor's degree or equivalent practical experience in IT, Computer Science, Engineering, or a related field. 5+ years of hands-on experience in IT Operations, SRE, Service Level Management and Availability Management within enterprise-scale environments. Proven track record managing Service Level Management / Availability Management and in-depth experience implementing these services in alignment with ITIL. Deep understanding of IT infrastructure (compute, storage, network), cloud platforms (AWS / Azure), and modern application architectures. Strong PowerBI experience with experience ingesting data from various sources (like ServiceNow). Experience with monitoring, alerting, and analytics tools (e.g., ServiceNow, PagerDuty, PowerBI, Datadog, Splunk). Exceptional written and verbal communication skills; able to translate technical details for senior leaders and non-technical stakeholders. Analytical mindset : able to spot trends, correlate data, and identify improvement opportunities independently . Executive presence and the confidence to lead discussions, challenge assumptions, and drive decisions in high-visibility scenarios. Must be able to work independently with little oversight and progress quickly. ITIL, AWS / Azure, or related certifications (preference will be given to these candidates). Experience with automation and orchestration tools. Programming / scripting ability (Python, PowerShell, etc.) is a plus. Familiarity with DevOps / DevSecOps, SRE, and Monitoring / Observability platforms.
Title : Service Level Management and Availability Management (SRE) Location : Remote Key Responsibilities :
- Serve as the primary point of accountability for end-to-end service availability and / or Service Level Management .
- Monitor critical infrastructure and application health, leveraging (and in some cases, creating) advanced analytics and real-time dashboards to detect early warning signs and eliminate single points of failure.
- SME level experience in identifying relevant trends and outliers and provide executive-level insights .
- Develop Service Level Management framework, implement SLAs for all OneOps teams in ServiceNow, ensure these SLA / SLOs are included in appropriate PowerBI Dashboard.
- Partner with Architects, DevOps, SRE, and Application teams to drive awareness and alignment with Service Level and / or Availability and move towards a unified IT Operations model across the enterprise.
- Develop and maintain Service Availability Plans, incorporating business priorities, technical dependencies, and risk mitigation strategies.
- Own and evolve metrics for service uptime, reliability, MTTR / MTTI, and user-impacting events. Present trends and recommendations to both technical staff and executive leadership.
- Embed availability practices into Change Management, Release, and Problem Management workflows, ensuring risks are surfaced and planned for up front .
Required Skills & Experience :
Preferred :
Reach me at sudheer(at)mysbscorp(dot)com
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Management • NJ, United States
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