Director of Operations

Job Description

Job Description

Job Purpose :

The Director of Operations (DO) is responsible for overseeing Siena Francis House’s campus operations, ensuring that daily activities run efficiently, effectively, and in alignment with organizational priorities. The DO is accountable for back-of-house operations, including food services, material assistance, dock areas, and related reporting. This role implements processes and procedures that improve organizational performance and align with nonprofit best practices, fostering collaboration across departments.

Essential Functions / Job Duties :

• Plan, develop, and implement operational strategies to meet organizational goals, budgets, and timelines.
• Ensure operations comply with quality standards, health and safety regulations, and nonprofit best practices, including accreditation requirements.
• Oversee reporting for food services and meal programs.
• Monitor, assess, and report on operational performance, identifying opportunities for improvement.
• Manage departmental budgets and expenditures.
• Contribute to organizational strategy and performance improvement in partnership with leadership.
• Establish and maintain archives and institutional knowledge for operational programs and procedures.
• Develop and maintain short- and long-term goals, policies, and procedures for operations.
• Oversee day-to-day performance of direct and indirect reports, including kitchen, dock, maintenance, IT, and cleaning vendors.
• Assist with IT operations, working with vendors and coordinating internal IT support.
• Manage oversight of cleaning vendors and vehicle assets.
• Promote collaboration between departments, staff, and leadership to ensure smooth and effective operations.
• Support initiatives including accreditation, guidelines and principles compliance, and other organizational priorities.
• Other duties as assigned to support the organization’s mission and operations.

Knowledge, Skills, and Abilities :

Agency Culture :

Siena Francis House values innovation, adaptability, and continuous improvement. All employees are expected to :

Accountability :

Education and Experience Requirements :

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office setting with varying degrees of temperatures and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER :

Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY :

Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit : http : / / www.uscis.gov / e -verify / employees.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and / or move up to 50 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms. The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress. Specific vision abilities required by this job include close vision.