Dispatch Coordinator

Dispatch Coordinator

The Dispatch Coordinator works as a member of a service support team, develops relationships with customers, processes orders, and communicates work order status, etc. as efficiently as possible while providing the highest level of customer service. The Dispatch Coordinator remains attentive to customer needs for field service, rebuild shop repairs, and equipment service sales opportunities. They work closely with RC&E service, contract, and sales staff to develop long-term client relationships. Commercial / industrial customers include cold storage facilities, distribution, and production facilities.

Key Responsibilities

Instruct senior field technicians on daily assignments which include contractual planned maintenance and emergency service work.

Respond to customer inquiries for service and / or parts in a timely and professional manner (email, phone, portal, etc.).

Efficiently create & communicate customer requested quotes and orders within the computer system.

Create, assign, and process service work orders for technicians and service manager.

Enter and maintain customer account information for service business.

Interface with the parts warehouse and / or vendors on purchase orders and parts / components deliveries, including expedited processing for urgent requests.

Weekly processing of technician time sheets and expenses.

Working hours : 7 : 30AM until 4 : 30PM and additional hours as needed.

Skills, Knowledge and Expertise

High school diploma or equivalent.

3-5 years of experience in a fast-paced customer support role, business to business strongly preferred.

3-5 years of experience performing service scheduling, order processing, and inside customer service to industrial customers strongly preferred.

Experience handling difficult customers preferably in a service support role.

Experience with Microsoft Outlook (email, calendar), Microsoft Teams, and work order software.

Able to multi-task, prioritize, and work well under pressure.

Excellent written and oral communication skills.

Excellent customer service skills.

Self-motivated with a strong sense of urgency.

Strong organizational skills.

Benefits

Eligible for healthcare benefits on Day 1 of employment :

• Medical, dental, vision, and prescription drug coverage
• Health Reimbursement Arrangement (shared cost deductible)
• Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
• Health Savings Account (HSA)
• Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
• Accident Hospital Indemnity
• Company-paid Short and Long-term Disability Insurance
• Pet Insurance

Employer matched 401(k) saving plan (with Roth option)

Weekly paycheck

Generous paid holiday schedule (11 days per year)

Paid time off (vacation + sick time)

Learning & Development programs

Employee Referral Bonus Program

Tuition Reimbursement

EOE Disability / Veterans

About RC&E

RC&E is a leader in the Industrial Refrigeration arena with 20 plus years of presence and over 100 years of collective experience in the industry among our founders. Our mission is to give our customers the highest level of refrigeration design and construction services that are second to none and perform these services at a fair market value. To be a leader and innovator in the newest technologies giving the customer the most modern and efficient designs allowing them to build their business well into the future of their ever-changing market ensuring the longevity of our company through customer satisfaction and repeat business. To guarantee quality, professionalism, integrity, and fairness to all.