Operations Processing Associate

Job Description

Job Description

Description :

Purpose : The Income Processing Associate is a member of the Income team, within our Trade Processing group. Individual would be responsible for the understanding and accurate processing of all security income for assets held at our custodians, bond calls and maturities, money market interest, unique asset trading and income, shadow accounting, and pricing while providing superior customer service to our clients through effective operational system support.

Essential Duties / Responsibilities :

• Reconcile daily mutual fund rates and accruals
• Research and resolve mutual fund discrepancies
• Update mutual fund and money market rates on varying cycles
• Ensure all client forms, files, and instructions are processed timely and accurately
• Reconcile and process all income payments including dividends, interest, and principal paydowns
• Reconcile and settle with various custodians on a daily basis
• Research and resolve all reconciliation outages between accounting system and custodians
• Monitors daily pricing reports to ensure accurate client reporting and fee calculations.
• Offers exceptional client service by providing timely analysis, research and resolution to client or CSR inquiries and issue resolution
• Create, update, and ongoing review and testing of procedures and daily checklists
• Monitor group distribution emails and ensure responses within the stated guidelines
• Cross train and maintain working knowledge of the procedures to provide effective backups during peer absences
• Understand the income forms and reports that clients use and respond to inquiries
• Assist in the implementation of new clients and the training for new and existing clients

Other Duties / Responsibilities :

Requirements :

Knowledge, Skills, Experience :

Education or Formal Training :

Working Environment / Physical Activities :

Trust Sourcing Solutions is an equal opportunity employer