Billing Associate

The Billing Invoice Associate is responsible for generating company invoices for new and existing customers. The ideal candidate should be detail oriented, have technical understanding, ability to work in a fast-paced environment and have excellent customer service skills. Knowledge and understanding of HVAC, Refrigeration, Cooking equipment terminology is a Plus! This is not a remote position.

Job Requirements

• Data entry of customer parts and labor incurred / proposed.
• Confirm proper list pricing on all OEM parts used / needed and calculate accurate pricing on any additional materials used per company markup requirements.
• Answer phones and provide exceptional customer service to customers requesting information on invoices.
• Answer technician phone calls and update work order with current labor and part information per technician's instructions.
• Work up prices with technicians for verbal approval for customer repairs.
• Provide accurate intraoffice notes regarding quote instructions and update per management's request.
• Manage multiple invoices simultaneously and meet expected timelines.
• Ensure continual improvement of the invoice process.

Education / Experience