Records Clerk I - PD

Kissimmee Police Department Records Clerk I

Under direct supervision performs a wide variety of general and / or specialized office support, clerical, and technical work in support of the Police Department. Work involves processing documentation, retrieving, and redacting confidential law enforcement data and information, performing data entry, receiving and providing assistance to the public at the front counter and over the telephone, and providing other support and assistance to other non-sworn functions and activities of the Police Department.

Duties & Responsibilities include :

• Data entry of reports, notices of violation, field contacts, citations & other documents.
• Enters, corrects, and voids citations.
• Processes public records requests for Kissimmee Police Department through JustFOIA.
• Answers telephone calls and greets visitors.
• Manages the lobby and directs visitors and officials to the appropriate venue or office.
• Enters Declined to File and Approved for Filing Case Cover Sheets and edits any necessary information.
• Routes time-sensitive reports and distributes confidential documents to other agencies.
• Prepares body cam footage and 911 audio for reviewing and records retention.
• Processes criminal citations and case reports for state prosecution; conducts background checks; reviews incident and accident reports; and audits supplements.
• Provides clerical support for an assigned department.
• Receives, distributes and processes mail.
• Accepts and processes subpoenas.
• Provides customer service and advises customers.
• Processes payments for fingerprinting, background checks, alcohol permits, accident reports, repair tickets, etc.
• Maintains high standards of accuracy in exercising duties and responsibilities.
• Communicates effectively with all departments and divisions of the City, as well as co-workers and the public in general.
• Assumes responsibility for doing assigned work and meeting deadlines.
• Completes assigned work on or before deadlines in accordance with directives, City policy, standards, and prescribed procedures.
• Demonstrates analytical judgment in assigned responsibilities.
• Identifies problems or situations as they arise and specifies decision objectives.
• Provides assistance in identifying alternative solutions to problems and situations.
• Ensures that decisions are made in accordance with prescribed and effective policies and procedures, and with the minimum of errors.
• Consults with experts and conducts research on problems, situations, and alternatives before making a decision.

Minimum Education and Training : High school diploma or GED; supplemented by previous experience or training involving general office work, customer service, data entry, computer operations, and / or experience in law enforcement records; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Skill and Knowledge Requirements include :

Physical Requirements : Employees performing this job are often required to exert light physical effort in sedentary to light work that may require lifting, carrying, pushing and / or pulling of objects and materials weighing between 5 and 20 pounds.

Working Environment : Work is performed primarily in a standard office environment, may require to work night or weekends.

Other : It is understood that every incidental duty connected with operations enumerated in the job description is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions.