Director of Shared Services Center

Director Of Shared Services Center

Innovation allows an organization to make the most of every dollar spent. At Virginia's Community Colleges System (VCCS), our compelling mission, our ambitious strategic plan and our fiscal realities challenge us to ensure that community college resources are maximized for the priority of student success and credential completion.

Nestled between the Blue Ridge and Appalachian Mountains, the VCCS Shared Services Center is centrally located to all 23 colleges in the VCCS, 43 miles from Blacksburg, VA, and a four-hour drive from Washington, D.C. A vital part of the ever-growing Roanoke Valley, Daleville is a haven for tourists and residents alike. Within an hour's drive are the breathtaking Smith Mountain Lake, world-famous Appalachian Trail, and many other outdoor activities, including golfing, biking, and hiking. The thriving Historic City Market in downtown Roanoke and the Daleville Town Center and Performance Pavilion also host farmers markets, community and cultural events, and festivals throughout the year.

The VCCS Shared Services Center is an innovation strategy to advance the priority of student success, reduce the administrative burden on individual colleges, consolidate transaction-based functions, create economies of scale, and improve backroom process efficiency. This work allows the VCCS to better focus resources on the students helping them start their educational journeys, persist, and succeed.

The Director of the Virginia Community College System (VCCS) Shared Services Center (SSC) provides strategic and operational leadership for a centralized administrative service organization supporting approximately 20,000 employees across 23 colleges and the system office. Operating from Daleville, Virginia, the SSC consolidates and delivers high-volume transactional services including accounts payable, procurement, payroll, onboarding, time and labor, and customer service operations.

Reporting to a Shared Services Steering Committee and accountable to the Senior Vice Chancellor Finance and Operations, the Director ensures that services meet or exceed performance expectations, continuously evolve to improve quality, and align with the VCCS mission to strengthen lives and communities through education. The Director leads a team of professionals and oversees all aspects of operations, staff performance, budget management, service delivery, customer engagement, and innovation.

Essential job functions include :

• Lead a high-performing, service-oriented team and foster a culture of excellence, inclusion, innovation, and continuous improvement.
• Oversee the delivery of shared services operations including cash disbursement, procurement, payroll, onboarding, time and labor, and help desk functions for 25 VCCS agencies.
• Establish and standardize business processes across the system using data analytics, quality metrics, and stakeholder input.
• Implement and refine strategic initiatives that improve service quality, operational efficiency, and customer satisfaction.
• Serve as a key liaison with governance bodies and senior leadership; provide actionable data, insights, and recommendations.
• Manage the SSC budget, ensuring alignment with performance goals and cost-effectiveness.
• Champion change management efforts, leading cultural shifts and addressing organizational resistance with empathy and strategic foresight.
• Promote transparency, timely communication, and inclusive stakeholder engagement through multiple channels.
• Ensure alignment of technology strategies with service delivery goals, identifying and integrating innovative tools and platforms.
• Foster a learning culture within the SSC by supporting employee development, professional certifications, and process improvement training (e.g., Lean, Six Sigma).
• Provide crisis and continuity leadership for SSC operations during emergencies or unexpected disruptions, ensuring service delivery and communication protocols are maintained.
• Lead or participate in systemwide initiatives, task forces, and cross-functional teams that support administrative modernization and operational excellence.
• Engage in strategic planning and annual goal-setting aligned with the VCCS strategic plan, including identifying metrics and benchmarks to monitor SSC performance.

Additional job functions include :

Minimum qualifications include :

Knowledge, skills, abilities, and competencies include :

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse workforce. Equal Opportunity Employer.