Branch Manager

Job Summary

: Under the guidance of the Corporate Area Sales Manager and a specific assigned Mentor, the Retail Manager Trainee position is assigned a branch and ensures staff is effectively conducting multiple branch operations and processes while providing superior customer service incorporating the IBC Experience. Strategizes to ensure branch meets the company growth and retention goals. Develops and promotes good community relationships. Duties will be completed parallel to classroom training to support and develop individual competencies.

Job Description:

ESSENTIAL JOB FUNCTIONS

• Manage branch staff and establish expectations for individual and staff performance.
• Plan and execute sales activities to meet branch deposit growth
• Perform successfully to the Deposit Growth and Sales Performance Goals (TSA and Referral Programs)
• Sustain customer relationships with face to face meetings, phone calls, lobby, and outreach activities
• Organize branch promotions internally and externally to promote bank products and services
• Establish community relationships
• Actively engage in various bank meetings
• Facilitate daily huddles and weekly sales meetings
• Participate in corporate and market initiatives as needed
• Develop employees and facilitate by coaching, instructing, and mentoring
• Ensure staff retention
• Shadow hiring process and employee terminations
• Timely management of all branch administration job functions
• Manage the maintenance of office equipment, supplies and branch image
• Provide approvals for Market retail customer portfolio adhering to Bank Policies
• Other duties as assigned

SKILLS

• Critical Thinking
• Focus on Results
• Management of Personnel Resources
• Instructing
• Leadership
• Organization
• Planning
• Sound Decision Making
• Service Orientation
• Focus on Quality
• Promotes Teamwork
• Sensitivity to Guidelines
• Good Oral and Written Communication
• Focus on Sales
• Stress Management

EDUCATION & EXPERIENCE

• High School diploma or GED equivalent
• Some college, preferred
• Retail Management experience required