Job Description
Job Description
RESTAURANT MANAGER - SCRATCH FOOD & BREWERY
Location : Northville, MI
Compensation : $55,000 - $60,000 annually
Employment Type : Full-Time
POSITION SUMMARY
The Restaurant Manager is responsible for the overall front-of-house operations. Their main objective is to ensure exceptional guest experiences, lead and develop the service team, drive sales performance, and maintain the highest standards of hospitality while ensuring compliance with all safety and operational regulations.
PRIMARY ACCOUNTABILITIES
- Oversee all front-of-house operations including dining room, bar, host stand, and guest services
- Supervise, coach, and develop front-of-house employees including servers, bartenders, hosts, and bussers
- Ensure consistent execution of service standards and guest satisfaction during all shifts
- Recruit, hire, train, and onboard new front-of-house team members
- Create and manage staff schedules to ensure proper coverage while controlling labor costs
- Monitor and manage inventory levels for bar, beverages, and front-of-house supplies
- Work with the kitchen manager and leadership team to coordinate service flow and menu execution
- Handle guest concerns and complaints with professionalism, empathy, and immediate resolution
- Ensure compliance with all health, safety, alcohol service, and sanitation regulations
- Maintain cleanliness and organization of all front-of-house areas
- Process daily sales reports, cash handling, and end-of-shift reconciliation
- Coordinate private dining events, large parties, and special occasions
- Drive sales through strategic upselling, promotional execution, and guest engagement
- Conduct pre-shift meetings to align team on daily specials, reservations, and service priorities
- Monitor labor costs and implement strategies to optimize productivity
- Maintain weekly and monthly sales and labor cost reports
- Perform opening and closing duties as assigned
- Perform all duties as assigned
KNOWLEDGE, SKILLS, & ABILITIES
Education / Certifications :
High school diploma or equivalent preferredAn associate degree in hospitality related field or equivalent is preferredA valid driver's license is requiredNRA ServSafe Food and Alcohol certifications preferredTIPS or comparable alcohol service certification preferredExperience :
2+ years previous restaurant management experience in casual dining or polished casual environment preferredExperience in high-volume restaurant operations preferredCraft beer or brewery restaurant experience a plusSkills / Competencies :
Superior people management skills, communication and listening skills requiredMust be self-motivated and detail orientedHave a passion for the brand and for teaching othersAbility to quickly grasp and retain new ideas and concepts and incorporate them into daily work activities is requiredAbility to effectively communicate with others (e.g., with Team Members, Guests, Vendors, etc.) requiredDemonstrated time management and organizational skills requiredSuperior listening skills and guest service orientation requiredMust be flexible and adaptable to changeRequired to work a flexible schedule including days, nights, weekends and holidaysWorking knowledge of labor laws, health codes, safe food handling and sanitation, alcohol safety, safety and security systems and procedures, and computer operations preferredStrong knowledge of beer, wine, and spirits with ability to make recommendations to guestsProficiency with POS systems and restaurant management softwareAbility to build relationships with guests and create a welcoming atmosphereStrong problem-solving skills and ability to remain calm under pressureFlexibility to work a minimum of 50 hours per week, with the possibility of additional hours or adjustments based on company and business needsPHYSICAL REQUIREMENTS
When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel and verbally communicate. The employee is occasionally required to lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WHAT WE OFFER
Competitive salary of $55,000 - $60,000 based on experiencePerformance-based bonus opportunitiesComprehensive benefits packageCareer advancement opportunities within a growing restaurant groupDynamic, team-oriented work environmentTraining and professional developmentAs part of our recruiting process, we may contact you regarding roles that align with your background or engage via SMS text message. By submitting your application, you consent to receive text communication from us.
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