Account Manager (Collector)

Overview

Casey Auto Group is seeking an Account Manager (Collector) to join our finance team at Auto Credit of Virginia!

The Account Manager (Collector) plays a critical role in managing and resolving delinquent customer accounts. This position requires a skilled professional who can effectively communicate, negotiate, and work proactively to secure payments, ultimately bringing accounts to a current status while maintaining positive customer relationships and adhering to all regulatory guidelines.

Responsibilities

• Communication and Outreach

Initiate contact with delinquent customers through a variety of channels, including phone calls, emails, text messages, written letters (including form letters), and field calls.

Accurately record and document information regarding the customer\'s financial status and the complete history and status of all collection efforts.

Coordinate repossession activities and correspond with the Collections Manager regarding potential credit extensions or loan modifications.

Required Qualifications and Skills

Intermediate experience in debt collections (auto loans, credit cards, accounts receivable) is strongly preferred.

High School Diploma or equivalent.

Exceptional verbal and written communication skills, with a proven ability to negotiate and persuade effectively.

Why Join Our Team?

At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed :

Compensation & Schedule

Comprehensive Benefits

Work-Life Balance

Employee Perks

APPLY NOW!

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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