Desktop Support Professional

Job Description : Position Summary :

Avis Budget is seeking a high-performing and polished Desktop Support Professional to deliver white glove support for approximately 80 executive users , including C-level executives and Vice Presidents , at our Parsippany, NJ headquarters . This role requires excellent technical proficiency in Microsoft technologies, an outstanding customer service mindset , and the ability to thrive in a high-touch, fast-paced environment.

You'll provide end-to-end desktop and mobility support, ensuring all executive users experience flawless IT service both in and out of the office. This position requires strong communication skills, professionalism, and the ability to discreetly manage sensitive executive support needs. A rotating on-call schedule is required.

Key Responsibilities :

• Provide white glove deskside and remote support to C-Level and VP executives.
• Install, configure, and troubleshoot Microsoft Windows, Office 365 Suite, Teams, Outlook, OneDrive, and related productivity tools.
• Support laptops, desktops, printers, docking stations, mobile devices (iOS / Android), and AV equipment.
• Maintain executive conference rooms and ensure AV / video conferencing systems run flawlessly.
• Prioritize and manage service tickets using the company's ticketing system (e.g., ServiceNow).
• Provide hardware and software lifecycle support, including image creation, patching, and deployment.
• Coordinate with infrastructure and application teams for complex escalations.
• Support remote access tools and VPN connectivity.
• Participate in a rotating on-call schedule , including off-hours and occasional weekend support.
• Ensure documentation and asset inventory are kept current.

Required Qualifications :

Preferred Qualifications :