IT Specialist (CUSTSPT)

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Summary

See below for important information regarding this job.

Duties

• Planning and delivery of customer support services, troubleshooting, customer assistance, and / or training, in response to customer requirements
• Serve as a responder for issues affecting IT production capabilities, including networks, applications, hardware, and information systems
• Provide technical support to customers who need advice, assistance, and training in the application monitoring, functionality and use of hardware and software systems
• Provide technical analysis, advice, and problem mitigation of all key IT components
• Diagnosis and resolve problems in response to customer reported incidents; research, evaluate, and provide feedback on patterns in customer support requirements
• Advise management officials on new developments with a view of enhancing IT integration and infrastructure into the business operations
• Maintain statistics on customer effectiveness and efficiency used to identify process improvements

Requirements

Conditions of employment

Qualifications

To qualify for an IT Specialist (CUSTSPT), your qualifications must include :

Experience in applying a wide variety of applications, operating systems, protocols, and equipment used in customer organization

For all positions individuals must have IT?related experience demonstrating each of the four competencies listed :

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated : Unofficial transcripts are acceptable at time of application.

Foreign Education : If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

For Important General Applicant Information and Definitions go to : .pdf

Reemployed Annuitants : This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at : .PDF

Information for Veterans is available at : . As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug?Free Workplace : The Defense Logistics Agency (DLA) has established a Drug?Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances : marijuana, cocaine, opiates (codeine / morphine), 6?Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine / methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY : By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.

Interagency Career Transition Assistance Program (ICTAP) : If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well?qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority : a separation notice; a ""Notice of Personnel Action"" (SF?50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Information Technology

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