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Quality Control Auditor (1st shift)

Quality Control Auditor (1st shift)

Financial Statement Services, IncSanta Ana, CA, US
13 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

We’re looking for a full-time Quality Assurance Auditor  to join our 1st shift team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate has an eye for precision and shows strong attention to detail.

Full-time Schedule : Monday – Friday, 5 : 00 am – 1 : 30 pm.

Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform initial check and approval sign-off of new jobs using an internal checklist.
  • Perform random and frequent quality control checks on work in progress throughout shift.
  • Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
  • Accurately log disposition of any postage errors for reconciliation purposes.
  • Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
  • Identify and recommend improvements to procedures and processes.
  • Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
  • Process mail piece fixes daily by replacing damaged statements with reprinted statements.
  • Communicate all issues to QA Supervisor in a timely manner.
  • Assist the Mail Services team with production as needed or requested

Requirements

EDUCATION, EXPERIENCE & SKILLS

  • High School Diploma or equivalent required.
  • Strong time management, attention to detail and organization skills.
  • Prior experience in a fast-paced production environment is Preferred.
  • Prior experience that required focus on searching for and resolving errors quickly is a plus.

    • PHYSICAL REQUIREMENTS

    Regularly required to sit, talk, and hear. Frequently required to use hands and fingers to handle or feel and reach with hands and arms. Occasionally required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally lift and / or move up to 25 pounds.  Specific visions required by this job include close vision, distance vision, accurate color vision, peripheral vision, and focus adjustments.

    Benefits

    Why Join Us?

  • Employee Ownership through our Employee Stock Ownership Plan (ESOP) :  When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
  • Culture of CARE for our Employees :  We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.

    • Benefits include :

  • 401(k) & Roth + Employee Stock Ownership Plan
  • Medical, Dental, Vision & Life Insurance
  • Vacation, sick leave and paid holidays –  including your birthday!
  • Employee Assistance & Care Programs
  • Additional perks & employee award programs

    • All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran.

    Ready to grow with us?  Apply today!

    Hiring Pay Range (hourly paid) : $19-$21

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    Quality Control Auditor • Santa Ana, CA, US