Desktop Support Analyst

Job Description

Job Description

We are looking for a dedicated Desktop Support Analyst to join our team in Eastover, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic environment, providing essential technical support and ensuring smooth operations. The role involves hands-on troubleshooting, system upgrades, and collaborating with users to address their technology needs.

Responsibilities :

• Upgrade existing desktops and laptops to Windows 11 using a corporate image, while ensuring user-specific software is correctly installed.
• Configure new desktops and laptops with the corporate image and tailor software installations based on individual user requirements.
• Address ServiceDesk tickets by troubleshooting PC, application, and printer issues, as well as performing basic network diagnostics when necessary.
• Operate effectively in an industrial environment, adhering to safety protocols and wearing required protective equipment.
• Collaborate with team members and end-users to ensure timely resolution of technical problems and maintain high service standards.
• At least 1 year of experience in desktop support or a related field.
• Proficiency in computer hardware and configuration management.
• Strong knowledge of Windows 11 installation and troubleshooting.
• Familiarity with ServiceNow or similar ticketing platforms.
• Ability to perform basic network troubleshooting.
• Comfortable working in industrial environments and adhering to safety requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact effectively with users and team members.