Guest Experience / Front Desk Coordinator

Job Description

Job Description

Description :

The Guest Experience / Front Desk Coordinator serves as the first point of contact for Christ Community Chapel (CCC) and plays a vital role in advancing the mission of the Guest Experience team. This role goes far beyond traditional front desk coverage as it provides hospitality to guests, administrative and project support, and contributes directly to Guest Experience initiatives. The Coordinator thrives in fast-paced situations, demonstrates high capacity, and ensures a professional, welcoming environment while helping to drive forward projects and events that reflect CCC’s mission and values. This is a full-time position and reports to the Guest Experience Director.

Key Responsibilities :

• Creates a professional, warm, and guest-focused environment at CCC’s front desk.
• Provides excellent communication when answering phones, managing email, and assisting guests with clarity and professionalism.
• Supports major Guest Experience projects and events with administrative, logistical, and day-of assistance.
• Manages office supplies, purchasing, and shared equipment.
• Assists with financial processes and project requests across ministries.
• Oversees ticket sales and provide customer service for special events.
• Uses independent problem-solving to anticipate needs, resolve issues, and keep operations running smoothly.

Requirements : Qualifications :