Resort Live-In Property Manager- MTV

Mountainview Resort Hospitality Leader

Looking for a knowledgeable, live-in hospitality leader to join our management team at the Mountainview Resort in Jackman, Maine! Includes the opportunity to live onsite, with residency subject to lease terms.

Work Schedule : Full-time, salaried position. This position requires weekend availability.

HOA Board and timeshares experience preferred. Robust benefits package available.

Position Summary :

Functions as the primary strategic business leader with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, and revenue generation and delivering a return on investment. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures all operations are leveraged and initiates independent and proactive project completion. Ensures the objectives and goals of company and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents brand values in all leadership actions.

Key Duties / Accountabilities :

• Business Strategy Development : Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with brand business strategies; translates global strategic plan into one that can be executed on property.
• Business Strategy Execution : Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
• Talent Management and Organizational Capability : Creates a cohesive and high-performance team by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
• Customer and Public Relations Management : Interacts with guests and owners on a frequent basis to obtain feedback about their experiences on property; utilizes guest / customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property / brand image, involving oneself in the local community, and by partnering with business development Vice President developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; ensures that products, services, and events attain the appropriate publicity ("PR buzz").
• Company / Brand Policy, Procedures, and Standards Compliance : Ensures property compliance with legal, safety, operations, labor, and company brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
• General Property Operations : Responsible for and Knowledge of the operating principles and practices of all brand / property-specific functions to support successful operations of the overall property operation (e.g., Front Office Management, Basic Accounting, Housekeeping, Engineering / Maintenance, Human Resources, Legal / Contracting). This includes but is not limited to : Inspects the resort and grounds for cleanliness and all safety issues; Assist with maintenance tasks where experienced with the exception of any electrical or plumbing tasks; Assists with maintaining the outside grounds, i.e. leaf blowing and snow removal; Follows all aspects of the lease agreement.
• Travel may be required up to 25% of the time.

Qualities & Characteristics :

Preferred Qualifications :

Company Culture :

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