Strategic Customer Development Manager, Northern CA - Business Cards & Payments (Remote-Eligible)

Strategic Customer Development Manager, Northern CA - Business Cards & Payments

At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches 50 million+ consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences. Business Cards and Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by small business and commercial entities. As part of the Strategic Customer Development team, you will deepen the relationship with our customers and look for ways to increase value by growing spend. You will partner with key executives and AP managers to create long term, meaningful relationships to better understand their business, their small business or commercial card needs. As their trusted advisor, you will help optimize the rebates and benefits received from Capital One. You will also partner and collaborate internally with our Field Sales Associates, Product Advisors and value chain partners to ensure each customer's needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their approach based on the needs of the customer. In this role, you will be supporting your customer's business and serve as their dedicated point of contact at Capital One.

Responsibilities :

• Manage a portfolio of clients with key focus on retention, growth and risk management
• Analyze the company's total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
• Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
• Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
• Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities
• Resolve issues and provide solutions to clients in a timely manner
• Monitor portfolio metrics and perform quarterly account reviews
• Partner across the value chain to meet client needs
• Seek new business referrals once relationships have been established

Competencies :

Capital One is open to hiring a remote employee for this opportunity. Basic qualifications include at least 5 years of experience in a business client facing role. Preferred qualifications include a bachelor's degree or military experience, at least 7 years of experience in a business client facing role, at least 2 years of experience supporting business credit card products, and 1+ years of experience using Salesforce.com, Microsoft Office and Google Applications. The minimum and maximum full-time annual salaries for this role are listed below, by location. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.