Director of Account ManagementDirect Recruiters • Des Moines, IA, United States
Director of Account Management
Direct Recruiters • Des Moines, IA, United States
1 day ago
Job type
- Full-time
Job descriptionOwn and grow client relationships with a focus on increasing platform utilization among low-engagement accounts Act as the "quarterback" between clients and internal teams (marketing, analytics, clinical ops) to drive success Conduct regular QBRs, track customer performance, and present insights to help clients optimize their programs Partner with internal marketing to create enablement materials (e.g., presentations, usage data sheets) Lead and mentor a team of two account managers; define best practices and client success playbooks Collaborate cross-functionally to improve the client journey and ensure a consistent experience across the board Report on account health, growth opportunities, and client satisfaction metrics 5+ years of experience in account management, customer success, or channel enablement in a healthcare or SaaS environment Proven ability to increase product or service utilization within an existing client base Demonstrated experience managing relationships with external partners or enterprise clients Strong interpersonal, organizational, and data analysis skills Excellent communication and presentation abilities Hands-on experience leading teams or mentoring junior account managers Telehealth or digital health experience strongly preferred Experience working with internal marketing and analytics teams to create client-facing materials Familiarity with CRM tools such as HubSpot Medical, Dental & Vision Competitive Salary Hybrid Work Environment 401k Program Generous PTO Pet Friendly Office
Job Description
Client Summary :
- Founded to simplify and expand access to virtual care across the U.S.
- Offers behind-the-scenes support for digital health delivery across many specialties
- Built to help healthcare companies scale telehealth services nationwide
- Operates with a collaborative, idea-driven team culture
- Emphasizes autonomy, skill-building, and inclusion as core values
- Encourages all team members to contribute and take initiative
Position Responsibilities :
Experience & Skills :
Required Experience and Qualifications :
Preferred Experience and Qualifications :
Compensation $175k
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Director Account Management • Des Moines, IA, United States
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