Bike & Snow Shop Lead

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Our Sun & Ski store is seeking a driven Bike & Snow Shop Lead. We are looking for candidates that have the passion and drive to be number one and to work in a team atmosphere! Here you'll lead a team whose central focus is revolutionizing the entire customer experience! In addition to managing and developing this winning team you will also streamline processes and cultivate an environment that is exciting, interactive, and fun for both customers and employees!

JOB RESPONSIBILITIES

• Responsible for ensuring that your team delivers exceptional Customer Service that is consistent and above and beyond the Customer expectation.
• Provide the highest quality service and in a timely manner.
• Complete all required paperwork and logs correctly and completely.
• Document any observed deficiencies on shop repairs that was not listed on shop ticket.
• Sell additional merchandise, accessories and repair work to customers.
• Train & develop bike shop associates and evaluate them for continuous improvement.
• Identify problems and opportunities and present viable solutions.
• Ensure Bike Shop Employees follow company policies and procedures.
• Attend Bike Clinics in store and out of store to help enhance product knowledge.
• Promote Sun & Ski Sports within the local community.
• Assist with various Bike/Cycling/Snow Sport Events.
• Maintain communication with Store Manager (SM), District Manager (DM) and Home Office team to stay abreast of company initiatives.
• Loss Prevention minimize inventory loss (internal, external, and paper) and maintain accurate cash control.

REQUIREMENTS

• 1+ years management experience; Ability to manage, motivate and develop.
• 2+ years retail and or Bike Shop experience; Knowledge of business operations & shrink reduction.
• Talent in networking, recruiting, interviewing, training, and developing others.
• Exceptional interpersonal and communication skills for establishing and maintaining strong working relationships with Vendors, Buyers, Store Team, and Upper Management.
• Must have organizational and time management skills, with ability to multitask.
• Analytical and problem-solving skills, as well as attention to detail a must.
• Outdoor Enthusiast: Passion for cycling activities, as well as, ski/snowboard, water sports, surf/swim, skate/skateboard and more!

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Company Benefits

Pay: Hourly Rate + Commission

Company/Vendor sponsored Product Knowledge/Training Adventure trips

Employee Purchase Discount