Sr. UX Researcher

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. UX Researcher

At Clover, a Fiserv company, we are committed to providing small businesses the tools, technology, and support they need to succeed and grow. Our solutions let you accept payments, run your business, and sell more. As part of Fiserv, we come from a larger team of problem solvers that serve millions of businesses worldwide. That means that our Clover customers benefit from a wealth of experience, technology and industry expertise.

What does a successful Sr. User Experience Researcher do at Fiserv?

We are seeking a highly experienced and passionate Senior User Experience Researcher to join our dynamic team. In this role, you will be instrumental in shaping the future of Clover's Merchant and Consumer products by providing deep user insights and advocating for user-centered design.

The Senior User Experience Researcher will lead end-to-end research initiatives, from planning and execution to analysis and presentation of findings. This role requires a strong understanding of various research methodologies, the ability to translate complex data into actionable insights, and a proven track record of influencing product strategy and design in the payments or fintech sector.

What you will do :

Design and execute comprehensive research studies using a variety of qualitative and quantitative methods (e.g., usability testing, interviews, surveys, field studies, card sorting, tree testing).

Collaborate closely with product managers, designers, engineers, and other stakeholders to identify research opportunities and align research efforts with business goals.

Translate research findings into actionable recommendations and communicate them effectively to cross-functional teams and leadership.

Develop and maintain user personas, journey maps, and other research artifacts to foster a shared understanding of user needs.

Mentor junior researchers and contribute to the growth of our UX research practice.

Stay up-to-date with industry trends, best practices, and emerging technologies in UX research and the payments / fintech space.

Champion user-centered design principles throughout the product development lifecycle.

What you need to have :

5+ years of experience in UX research, with a significant focus on payments, fintech, or point-of-sale products.

Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.

Expertise in various research methodologies, both qualitative and quantitative.

Proven ability to plan, conduct, analyze, and present research findings independently.

Strong analytical and problem-solving skills, with an ability to synthesize complex information into clear and concise insights.

Excellent communication, presentation, and interpersonal skills.

Proficiency with UX research tools (e.g., UserTesting, Qualtrics, Dovetail, Figma).

Experience working in an Agile development environment.

What is nice to have :

Experience with advanced statistical analysis and data visualization.

Familiarity with ethical considerations in research and data privacy regulations.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please :

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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