Customer Service Supervisor - New Castle

Job Description

Job Description

Report to : Store Manager

JOB SUMMARY

• Supervise all functions of the retail store and donation center in the absence of the Store Manager and / or Assistant Manager, including overseeing the other customer service supervisors.
• Utilize staff on duty efficiently – help build a strong and motivated store team.
• Emphasis on customer service and production.
• Promote sales growth and attend to store merchandising.
• Ability to supervise without showing partiality.
• Aware of store safety and security.
• Assist customers quickly and courteously with their purchase.
• Maintain a pleasant environment in the store among customers and store staff at all times.
• Will be fair-minded but firm in direction.
• Maintain proper handling of merchandise according to store standards / procedures / policies.
• Sufficient mathematical skills to use cash register and complete paper work.
• Will do daily paper work in absence of Store Manager or Assistant Manager.
• Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately).
• Must possess a valid driver’s license, maintain adequate insurance and pass a background check.
• Work cooperatively with store management and staff.
• A good communicator with store management and staff.
• Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.
• Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.
• Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.
• Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.
• Aware of shrinkage – internal and external.
• Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
• Employee will have occasional short deadlines and work environment hectic with occasional high stress.
• Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc.
• Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.

EDUCATION / TRAINING / EXPERIENCE / LICENSE REQUIRED

HOURS WORKED

NUMBER OF DAYS WORKED

OVERTIME HOURS

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table :

Never : 0% (0 Min. to 6 Min.)

Occasionally : 1 - 33% (6 Min. to 2 Hrs. 45 Min.)

Frequently : 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously : 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Continuously (67-100%)

Surface : Tile, carpet, cement

Activity : All aspects of job

WALKING Continuously (67-100%)

Surface : Tile, carpet, cement

Activity : All aspects of job

SITTING Occasionally (1-33%)

Activity : Paperwork

CLIMBING Occasionally (1-33%)

Activity : Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required.

BENDING Occasionally (1-33%)

Activity : Normally stocking and display setup.

STOOPING / KNEELING : Occasionally (1-33%)

Activity : Brief stocking, bagging. Preferred, but not required.

REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)

Activity : Textile transfer.

TWIST AND TURN : Occasionally (1-33%)

Activity : Normally stocking and display setup

LIFTING Frequently (34-66%)

Activity : Attend to store merchandise and displays. Lift up to 100 lbs. with help.

CARRYING Frequently (34-66%)

Activity : Attend to store merchandise and displays. Carry up to 50 lbs. with help

PUSH / PULL Frequently (34-66%)

Activity : Attend to store merchandise and displays, moving of textile rack and buggy

COORDINATION Eye, Hand, Foot Continuously (67-100%)

Activity : Performing normal duties of position

TALKING / HEARING / SEEING Continuously (67-100%)

Activity : Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.

MACHINES / TOOLS / EQUIPMENT / WORK AIDS Frequently (34-66%)

Activity : Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and / or tow motor.

ENVIRONMENTAL CONDITIONS Indoors 100%

Hazards include rolling racks, furniture, and other equipment

HAND COORDINATION RIGHT LEFT BOTH FREQUENCY

Major Hand X Continuously (67-100%)

Fine Manipulation X Frequently (34-66%)

Gross Manipulation X Frequently (34-66%)

Simple Grasping X Frequently (34-66%)

Power Grip X Occasionally (1-33%)

Hand Twisting X Occasionally (1-33%)

Fingering X Continuously (67-100%)