California Licensed IT Telecom Engineer
VirtualVocationsNew Orleans, Louisiana, United States2 days ago
Job type
- Full-time
Job description
A company is looking for an IT Telecom Engineer to lead the design and management of voice communication infrastructure.
Key Responsibilities
Lead the design, implementation, and maintenance of Genesys contact center solutions
Manage telecommunications infrastructure to ensure high availability of voice services
Analyze call flow data and recommend improvements to enhance customer experience
Required Qualifications
5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform
Strong technical knowledge of AWS public cloud services and networking stack tools
Experience with integrating REST API based SaaS
Bachelor's degree in computer science, Telecommunications, or related field (or equivalent experience)
Relevant certifications (Genesys Certified Professional, etc.) preferred
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Telecom Engineer • New Orleans, Louisiana, United States
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