Financial Aid Advisor

Financial Aid Advisor

Major Responsibilities :

Essential Job Functions :

Meet with students to advise them about financial aid policies, procedures, and processes while providing quality customer services.

Review financial aid applications and accompanying documentation to ensure accuracy and completeness.

Assist students and parents / family with completing financial aid and scholarship applications.

Provides full range of support to students and the general public by responding to inquiries via phone, email, chat, and / or text.

Interact with students, high school personnel, and the general public to promote the financial aid programs and scholarships.

Collaborate with other college departments to provide services to students.

Actively promote the financial aid by participating in recruitment activities.

Other duties assigned.

Required / Minimum Qualifications :

Knowledge, Skills and Abilities :

Ability to write and speak clearly

Detail oriented

Capable of working independently with minimum supervision

Familiarity with Individual Tax Returns

Experienced with Microsoft Office Suite

Available to work overtime, possibly weekends, if needed

Education and Experience :

Required Education and Experience :

Associate Degree and 2 years office / customer services related experience or high school diploma / equivalent and 5 years of office / customer services related experience.

Preferred Education :

Associate Degree or higher

Preferred Experience :

One or more years of financial aid experience.

Proven working knowledge of IRS tax code.

Banner software experience.

Bilingual preferred.

Additional Information :

Remote Work Opportunities :

This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

Work Environment : Office Environment

Physical Activity :

Duties require sitting for long periods of time.

Duties performed causes light fatigue of eyes and fingers.

Travel : Salary Grade : CLERI

Salary is based on the Board-approved salary schedule for the current fiscal year.

Requisition Number : req6053

Posting Close Date : 10 / 31 / 2025