Order to Cash Owner

Order To Cash - Global Process Owner

The Order to Cash (O2C) Global Process Owner is responsible for overseeing and optimizing the global O2C process across the organization. This role will manage accounts receivable processes including order entry, billing, credit & cash management, collections, system administration, master data management, and data analytics. The Global Process Owner will collaborate with cross-functional teams to drive operational efficiency, standardization, and compliance, while focusing on implementing best practices, continuous improvement, and leveraging data analytics for strategic decision-making.

The successful candidate will bring a blend of strategic leadership, process expertise, and technical proficiency to enhance efficiency and drive value for the organization.

Key Responsibilities

• Work closely with regional commercial teams, finance, IT, and other departments to ensure O2C processes are aligned with broader business objectives.
• Lead the development, standardization, and optimization of global Order to Cash processes across all business segments, ensuring alignment with business needs and best practices across regions, fostering a culture of continuous improvement and innovation.
• Drive adoption of new tools, technologies, and methodologies that enhance end-to-end process efficiency. Develop and monitor KPIs and SLAs for O2C performance.
• Oversee the administration and optimization of process-related systems. Work closely with IT to ensure systems are effectively supporting business processes. Collaborate with system vendors to manage performance, service levels, and continuous improvement efforts. Ensure that system enhancements are aligned with the business's strategic objectives.
• Lead global master data management initiatives to ensure data accuracy, consistency, and compliance across all systems in collaboration with the Master Data team. Establish governance policies for customer master data.
• Develop and manage analytics capabilities to provide actionable insights into days sales outstanding, order entry and sales statistics, and process efficiency. Implement data-driven decision-making to support strategic initiatives.
• Ensure global O2C processes comply with company policies, regulatory requirements, and audit standards. Proactively identify and mitigate risks related to in-scope processes and data management.
• Develop and implement training programs to ensure end users understand and follow standardized O2C processes. Lead change management initiatives to support the successful implementation of new systems and processes.
• Manage third-party relationships (e.g., billing platforms, collection agencies).

Key Competencies

Skills

Education & Experience

Phibro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.