Manheim Mobile Inspections Supervisor, Los Angeles & San Diego, CA

Supervisor, Client Solutions

The Manheim Mobile Inspections Supervisor is responsible for the effective leadership and supervision of a team of Mobile Inspectors in a specified geographic territory. The Supervisor's primary focus is to ensure inspection quality and drive operational efficiency while maintaining a culture of excellence and accountability.

Primary Duties & Key Responsibilities

• Manage the workflow of a team of Mobile Inspectors by monitoring the scheduling tool and dispatching inspection requests.
• Ensure inspector adherence to established inspection processes, including the documentation of all required disclosures and photos within the inspection application.
• Monitor inspection quality through digital and in-person inspection audits, as well as arbitration reviews; Provide coaching and discipline as necessary.
• Build and maintain a strong working relationship with internal and external partners.
• Coordinate with leaders and boundary partners, including the Sales, Auction, Upside, and Remote Dealer Services teams, to ensure client expectations are met.
• Optimize productivity through effective scheduling, route planning, and monitoring response times.
• Provide quality service and interact with automotive dealer and commercial clients to resolve issues and concerns.
• Recruit, hire, onboard, and provide ongoing support to employees.
• Provide or coordinate all skill-based and inspection-focused training for team members (Inspection app, Salesforce, eLearning, field training, etc.).
• Conduct vehicle inspections as needed.
• Review work volumes and continuously monitor staffing levels.
• Clearly communicate responsibilities and expectations; Review team performance against KPIs and LDM metrics; Develop and execute strategies for improvement with guidance from Mobile Inspections Manager.
• Coach, develop, and empower team members, and create a cohesive team environment.
• Procure, distribute, and track company equipment.
• Visibly demonstrate a commitment to safety by following all safety and health procedures. Model proper safety behaviors and monitor the team's adherence to them.
• Conduct regular performance reviews for all direct reports in coordination with the Mobile Inspection Manager.
• Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge and Skills

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.