Applications Support Specialist I

COMPANY OVERVIEW

Moss is a national, privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management, solar EPC, and design-build. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss is ranked by Engineering News-Record as the nation's top solar contractor and one of the top 50 general contractors. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement, and employee development. Its employees consistently rank Moss as one of the best places to work.

POSITION SCOPE AND ORGANIZATIONAL IMPACT

Moss's Application Support Specialist I serves as the first point of contact for technical support, providing timely and effective resolution to user issues and inquiries. This role focuses on L1 (Level 1) support activities, including incident triage, basic troubleshooting, and escalation management to ensure optimal system performance and user satisfaction.

This position is based in Fort Lauderdale, FL, and will report to the office daily.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Incident Management & Troubleshooting

Serve as the first line of support for incoming technical issues via phone, email, and ticketing system

Assist users with password resets, account unlocks, and access requests

Monitor system alerts and respond to notifications promptly

Maintain accurate and detailed ticket documentation

EDUCATION AND WORK EXPERIENCE

JOB TITLE : APPLICATION SUPPORT SPECIALIST I

JOB LOCATION : FORT LAUDERDALE, FL

CLASSIFICATION : FULL TIME - EXEMPT - SALARIED

REPORTS TO : MANAGER, SOLAR SYSTEMS SUPPORT

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.